Desktop Support Executive

Tolleson, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

For further inquiries regarding the following opportunity please contact our Talent Specialist Tenish at

Title: Desktop Support Executive
Duration: 6 Months
Location: Onsite at Tolleson AZ

Schedule: Monday - Friday 8 AM - 5 PM

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Description:

The Field Service Technician IT provides hands-on technical support for end users at the Tolleson Arizona site. This role focuses on diagnosing troubleshooting and resolving hardware software and infrastructure-related issues in a fast-paced production environment. The ideal candidate brings strong customer service solid technical knowledge and the ability to work independently while collaborating with cross-functional IT teams.

Key Responsibilities
Provide on-site support for desktops laptops printers mobile devices IP phones and conference room equipment
Troubleshoot and resolve hardware software and network connectivity issues
Perform Active Directory administration tasks
Support Windows 11 and Microsoft 365 environments
Provide limited support for corporate mobile devices
Troubleshoot Cisco VPN and Citrix issues
Provide remote support using tools such as LogMeIn
Perform device imaging and deployment (USB/PXE)
Maintain asset inventory and documentation
Support printer and IP telephony systems
Coordinate hardware ordering and deployment
Manage and update tickets in ServiceNow
Assist with IT projects and Smart Hands support

Required Education:
Associates Degree or Equivalent Industry Certification (preferred).
HS Diploma or GED (minimum required) with relevant experience.

Required Qualifications:
** 1 year hardware support experience **
** 1 year in person customer facing IT support **
Strong troubleshooting and communication skills

Preferred Experience:
Manage incoming requests through the ticketing system among team
Experience using ServiceNow to manage assigned tickets

Preferred Certifications
CompTIA ITF
CompTIA A
CompTIA Network
CompTIA Server
CompTIA Cloud
CompTIA Mobility

Physical Requirements
Ability to lift and move equipment up to 40 pounds

Performance Expectations
Performance is measured through key performance indicators SLA adherence customer service quality and priority matrix compliance.

The successful candidate will:
Deliver excellent customer service
Adhere to all service management principles processes and guidelines
Interact professionally with customers peers managers and SMEs
Take ownership of follow-ups and communicate progress consistently
Demonstrate strong communication technical knowledge organization and multitasking skills
Provide timely and effective resolution/fulfillment of requests

Interview Process: One Round - Onsite Panel Interview

About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.

For further inquiries regarding the following opportunity please contact our Talent Specialist Tenish at Title: Desktop Support Executive Duration: 6 Months Location: Onsite at Tolleson AZ Schedule: Monday - Friday 8 AM - 5 PM Only W2 candidates are eligible for this position. Third-party ...