EUCDTE technician

Role: EUC/DTE technician

Work location: Conshohocken PA (Onsite)

Type: Contract

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Those duties are necessary to meet the minimum requirements of the position. To perform this job successfully the individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Provide Second-level technical support to internal customers on software and hardware issues
• Troubleshoot and resolve basic to moderate technical problems in a timely manner
• Set up configure and maintain hardware including PCs laptops and printers
• Assist users with standard applications and internal systems
• Document issues resolutions and processes as needed
• Specialist Escalate complex issues to senior team members when appropriate
• Assist with IT projects and tasks as assigned
• Support network connectivity issues in coordination with network operations

BASIC QUALIFICATIONS:

• The basic qualifications listed below are representative of the relevant knowledge skills and/or experience required to be hired. These are requirements that we have determined are the minimum a candidate must have to be successful in this role.

• Formal Education Licenses and Certifications Required:
• High school diploma or equivalent
• Type and Length of Specific Experience Required:
• Minimum of two (2) years of help desk or technical support experience
• Knowledge and Skills Required:
• Basic understanding of Windows operating systems
• Familiarity with Microsoft Office Suite (Word Excel Outlook PowerPoint)
• Strong customer service and communication skills
• Willingness to learn internal systems and processes (e.g. ordering systems ERP/CRM tools)
• Basic knowledge of computer hardware and troubleshooting
• Ability to follow instructions and work within established procedures
• Ability to manage multiple tasks and prioritize effectively
• Strong attention to detail and organizational skills
• Ability to handle proprietary information with discretion
• Ability to work independently and as part of a team
• Excellent oral and written communication skills

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

• These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.

• CompTIA A or similar entry-level certification
• College degree in Information Technology Computer Science or related field of study
• PHYSICAL REQUIREMENTS AND ENVIRONMENT:
• Office environment with minimal to no exposure to extreme temperatures expected
• Major activities include working on PC while sitting telephone use
• Physical effort is limited to include some standing bending light lifting and limited stretching and reaching
• Must be able to submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions