IA-DOM-DOIT-INTS3 Field Services Support

Cedar Rapids, IA - USA

Monthly Salary: Not Disclosed

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

The Department of Management is seeking a highly skilled Field Service Support Technician. This role provides the daily on site technical support necessary to sustain the business functions of the Department and ensure continuity of operations.

The Department of Management is seeking a highly skilled Information Technology Specialist to join our Field Services team. This position serves as a critical technical resource for regional State of Iowa sites ensuring that IT systems local network infrastructure and business-specific applications are maintained at peak operational standards. The successful candidate will balance hands-on technical troubleshooting with high-level coordination between local business units and central IT service delivery teams. Submit local candidates - no relocation.

THIS OPPORTUNITY IS ONGOING - CONTRACT WILL RENEW YEARLY ON 7/1

Note: Travel Requirements - Clean driving record over the past 7 years required.

Mobility: Ability to travel to various sites within the CRSA region of Iowa. 100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel should settle out at 25%-30%.

Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Contractor will use state fleet vehicle for travel.

Essential Functions and Responsibilities

Regional Technical Support & Coordination (35%)

o Provide timely day-to-day technical support for site-specific IT systems and processes.

o Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required

o Collaborate with local and remote IT teams to align technological solutions with specific business functions.

o Act as a primary liaison for business units to support local resources containing IT components.

Endpoint Management & Automation (25%)

o Manage and maintain local computer hardware including peripherals and specialized site equipment.

o Ensure all systems remain secure and functional through routine firmware patching and security software management.

o Develop or modify automation and scripting to improve site-specific efficiency.

o Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell

Application & Productivity Support (20%)

o Manage desktop productivity suites ensuring they are accessible and properly patched.

o Maintain a functional understanding of site-specific applications including installation and ongoing maintenance.

o Document site-specific configurations and share knowledge with the Service Management team.

Network Infrastructure & Connectivity (10%)

o Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki

o Monitor site ICN circuits and external communication circuits to minimize downtime.

o Communicate planned maintenance and outage status to site executives and management.

Administration & Compliance (10%)

o Track all support activities and vendor-related issues via the DOM-DoIT ITSM system.

o Produce step-by-step technical documentation and weekly status reports for projects and tasks.

o Participate in on-call rotations and team meetings as required. PRN - infrequent

Requirements

Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS.

Availability: Participation in an on-call rotation as necessary to support critical business functions.

Technical Literacy: Proficiency in ITSM systems scripting for automation and network hardware configuration.

Endpoint Management: Ability to manage patch and maintain computer hardware firmware and peripherals (printers scanners etc.).

Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value

Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components

ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking ticket management and knowledge base documentation.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Mobility: Ability to travel to various sites within the CRSA region of Iowa	Required	2	Years
Availability: Participation in an on-call rotation as necessary to support critical business functions.	Required	2	Years
Technical Literacy: Proficiency in ITSM systems scripting for automation and network hardware configuration.	Required	5	Years
Endpoint Management: Ability to manage patch and maintain computer hardware firmware and peripherals (printers scanners etc.).	Required	2	Years
Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits	Required	2	Years
Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components	Required	2	Years
ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking ticket management and knowledge base documentation.	Required	2	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI Management in advance and contact information must be provided to CAI so that a resource can be reached during his or her absence. The Client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you agree to this requirement
Question2	The Contractor must report any disciplinary action misdemeanor or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement
Question3	What is your candidates email address
Question4	Have you completed and submitted the Right to Represent form making sure to do so exactly as instructed The form is located at hourly Vendor Rate for this position is $$$. Do you agree to this requirement
Question6	PROVIDE CANDIDIDATES CURRENT LOCATION (CITY/STATE) HERE:
Question7	SHOW YOUR WORK - In the summary of qualifications field under the details tab of the candidates profile you should explain why your candidate is the best fit for this position. Please confirm that you have thoroughly validated and attested to the accuracy of the credentials listed throughout this candidates VectorVMS profile and resume according to Section 5.2.5 of ITS-009440. Do you confirm Candidates will get rejected if an agency cuts and pastes the candidates resumes into this field REQUIRED
Question8	Use of AI is Strictly Prohibited: Please be advised that the use of AI-generated responses during screenings and interviews is strictly prohibited. Confirm that your candidate has been informed of this policy and agrees to adhere to it. Non-compliance will result in disqualification from the interview process.
Question9	Background Check Requirements: DOM contractor personnel are required to undergo additional background check investigations (run by DOM) before starting requiring the completion of several waiver forms & fingerprint processes. The selected candidate will be responsible for completing all the necessary waiver forms scheduling and completing the fingerprinting process and returning all completed items to DOM for processing. This is in addition to the National Criminal and Sex Offender check that the vendor
Question10	Provide candidates with the complete physical address where the DOM DoIT Background Check form and fingerprint cards must be mailed. REQUIRED - Failure to provide accurate information will result in disqualification.
Question11	INTERVIEW DATES: Interviews will be conducted on April 14th and 15th Only submit candidates available for interviews on the date(s) provided.