Contingent Worker

Job Title: Promo Operations Associate
Location: 100% Remote

About the Role

As a Promo Operations Associate you will support the integrity and scalability advertising programs. You will build full-service promotions assist with QA processes and monitor live campaigns to ensure they meet customer and merchant expectations.

Key Responsibilities

• Own and execute rapid-turn promotional campaigns for enterprise and mid-market restaurant partners
• Partner cross-functionally with account teams to ensure flawless campaign execution
• Navigate a bifurcated campaign management system including a new Ads Manager platform and legacy internal tools
• Leverage SQL to extract manipulate and analyze large datasets for campaign tracking and operational decision-making
• Support data entry projects related to Ads Manager migration and adoption
• Collaborate with Product and Engineering teams to drive improvements in campaign accuracy efficiency and feature launches
• Utilize AI-supported tools to streamline workflows and improve operational efficiency

What Youll Do

• Operate: Dive into technical and operational details troubleshoot issues and become proficient in new tools and workflows
• Build: Develop and maintain scalable processes that improve accuracy and efficiency
• Analyze: Translate complex data into actionable insights that enhance campaign performance
• Partner: Collaborate effectively with Sales Product Engineering and Marketing teams
• Manage: Handle multiple workstreams stay organized and deliver clear actionable insights

Basic Qualifications

• 2 years of experience in ad operations digital advertising data entry or data auditing (startup experience preferred)
• Strong communication skills with the ability to work in a fast-paced matrixed environment
• 2 years of experience writing SQL queries diagnosing data issues and building dashboards
• Highly detail-oriented with the ability to manage high-volume work while maintaining quality standards
• Proven ability to work independently troubleshoot issues communicate effectively and drive resolutions
• Self-starter mindset with adaptability in evolving environments

Nice to Have

• Experience editing and optimizing SQL queries
• Design experience with tools like Figma and Adobe Photoshop
• Experience driving product improvements with Product and Engineering teams
• Familiarity with AI tools such as ChatGPT Claude or Google Gemini
• Experience working with reporting tools like Salesforce Sigma or Tableau