Operations Clerk II

Professional Job Description

Job Title: Operations Clerk II / Operations Support Associate
Location: Houston TX 77032
Duration: 6 Months (Possible Extensions)
Schedule: Monday Friday 7:30 AM 4:30 PM
Pay Rate: $22 $24.00/hour on w2.

Company Overview

It is a Fortune 500 global leader in water technology dedicated to solving the worlds most critical water challenges. With a presence in over 150 countries Comoany delivers innovative sustainable and customer-focused solutions.

Position Overview

The Operations Clerk II / Operations Support Associate plays a key role in supporting sales and branch operations through administrative coordination data management and customer issue resolution. This role ensures the accuracy of contracts billing invoicing and operational documentation while collaborating across multiple teams and business units.

This position is ideal for candidates with strong ERP system experience analytical skills and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Operations & Administrative Support

• Support daily operational activities for branch and service center functions
• Assist Operations Managers and Supervisors with documentation reporting and workflow coordination
• Help implement operational policies procedures and business strategies

Data Management & Analysis

• Review analyze and cleanse operational and customer data
• Perform exception reporting for non-compliant purchase orders
• Identify discrepancies and independently research and resolve issues

Order Management & Billing

• Create and process orders for quoted jobs and installations using ERP systems (SAP)
• Submit invoices through vendor portals and ensure billing accuracy
• Support customer master data workflows and system updates

Customer & Stakeholder Coordination

• Collaborate with internal teams external customers and third-party vendors
• Resolve issues from third-party order processors
• Provide on-site operational support as needed

Process Improvement & Compliance

• Recommend process improvements to enhance efficiency quality and performance
• Ensure compliance with company policies including Delegation of Authority (DOA)
• Maintain a safe and compliant work environment

Required Qualifications

• High School Diploma 2 5 years of relevant experience
  OR
• Bachelors Degree with relevant administrative/operations experience
• Strong experience with ERP systems (SAP preferred)
• Proficiency in Microsoft Office (Excel Word Outlook)
• Strong analytical and problem-solving skills

Preferred Qualifications

• Experience with CRM or Field Service tools (e.g. MS Dynamics MS Field Service)
• Experience in operations sales support or administrative roles
• Exposure to order processing invoicing or billing operations

Key Competencies

• Data Analysis & Problem Solving
• Attention to Detail & Accuracy
• Communication & Collaboration
• Time Management & Organization
• Process Improvement Mindset
• Ability to Work Independently

High-Impact Behaviors

• Results-driven with strong accountability
• Collaborative team player
• Commitment to continuous learning and development