Inviting applications for the role of Senior Principal Consultant - Network Operations
In this role you will be responsible for managing L3 escalations drives root cause analysis supports network design/architecture improvements ensures availability and performance and leads problem management and automation/standardization initiatives. You will partner with L1/L2 teams Security Cloud Applications and Vendors to deliver stable and scalable network services.
Responsibilities
Own and resolve complex network incidents escalated from L1/L2 (LAN/WAN/WiFi/Load Balancing/DNS).
Perform deep-dive troubleshooting across routing switching wireless SD-WAN firewall policies and network performance.
Lead Major Incident / Bridge Calls provide technical direction and restore services within SLA.
Create and maintain runbooks/KB articles troubleshooting playbooks and standard operating procedures (SOPs).
Drive RCA and corrective/preventive actions (CAPA) for recurring incidents.
Analyze logs/telemetry from monitoring tools syslogs NetFlow/sFlow packet captures and SIEM inputs.
Lead technical discussions with vendors and service providers; manage TAC cases and follow-ups.
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelors degree in Computer Science Information Technology Electrical Engineering or a related field. Advanced degrees or relevant professional training are a plus.
Good experience in System administration and good experience in Cloud operations and leadership/senior technical role.
Proficiency in cloud platforms such as AWS Azure or Google Cloud.
Strong understanding of cloud architecture services and best practices.
Experience with cloud management and monitoring tools.
Proficiency in scripting and automation (e.g. PowerShell Python Terraform).
Strong knowledge of cloud security principles and practices.
Effective communication and interpersonal skills with the ability to interact with stakeholders at all levels.
Experience in vendor management and contract negotiations.
A proactive approach to continuous improvement and innovation in data center operations.
Preferred Qualifications/ Skills
Cloud certifications such as AWS Certified DevOps Engineer Microsoft Certified: Azure DevOps Engineer Expert or Google Professional Cloud DevOps Engineer.
Experience with DevOps practices and tools (CI/CD Jenkins Git).
Familiarity with ITIL or other IT service management frameworks.
Excellent communication and collaboration skills with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization.
Strong analytical and problem-solving skills with the ability to identify root causes of issues and implement effective solutions in a timely manner.
Proven ability to work independently as well as part of a team with a proactive and self-motivated attitude towards achieving project goals.
Inviting applications for the role of Senior Principal Consultant - Network Operations In this role you will be responsible for managing L3 escalations drives root cause analysis supports network design/architecture improvements ensures availability and performance and leads problem management ...
Inviting applications for the role of Senior Principal Consultant - Network Operations
In this role you will be responsible for managing L3 escalations drives root cause analysis supports network design/architecture improvements ensures availability and performance and leads problem management and automation/standardization initiatives. You will partner with L1/L2 teams Security Cloud Applications and Vendors to deliver stable and scalable network services.
Responsibilities
Own and resolve complex network incidents escalated from L1/L2 (LAN/WAN/WiFi/Load Balancing/DNS).
Perform deep-dive troubleshooting across routing switching wireless SD-WAN firewall policies and network performance.
Lead Major Incident / Bridge Calls provide technical direction and restore services within SLA.
Create and maintain runbooks/KB articles troubleshooting playbooks and standard operating procedures (SOPs).
Drive RCA and corrective/preventive actions (CAPA) for recurring incidents.
Analyze logs/telemetry from monitoring tools syslogs NetFlow/sFlow packet captures and SIEM inputs.
Lead technical discussions with vendors and service providers; manage TAC cases and follow-ups.
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelors degree in Computer Science Information Technology Electrical Engineering or a related field. Advanced degrees or relevant professional training are a plus.
Good experience in System administration and good experience in Cloud operations and leadership/senior technical role.
Proficiency in cloud platforms such as AWS Azure or Google Cloud.
Strong understanding of cloud architecture services and best practices.
Experience with cloud management and monitoring tools.
Proficiency in scripting and automation (e.g. PowerShell Python Terraform).
Strong knowledge of cloud security principles and practices.
Effective communication and interpersonal skills with the ability to interact with stakeholders at all levels.
Experience in vendor management and contract negotiations.
A proactive approach to continuous improvement and innovation in data center operations.
Preferred Qualifications/ Skills
Cloud certifications such as AWS Certified DevOps Engineer Microsoft Certified: Azure DevOps Engineer Expert or Google Professional Cloud DevOps Engineer.
Experience with DevOps practices and tools (CI/CD Jenkins Git).
Familiarity with ITIL or other IT service management frameworks.
Excellent communication and collaboration skills with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization.
Strong analytical and problem-solving skills with the ability to identify root causes of issues and implement effective solutions in a timely manner.
Proven ability to work independently as well as part of a team with a proactive and self-motivated attitude towards achieving project goals.