Product Quality Engineering Manager

Title:
Product Quality Engineering Manager Quality Engineering Manager Semiconductor Quality Manager Customer Quality Manager

Location:
Onsite San Jose California

Duration:
Full-time

Job Description:
Product Quality Engineering Manager leading semiconductor quality engineering customer quality management and product quality assurance driving customer satisfaction and resolving quality issues through data-driven methodologies.

Roles & Responsibilities:

• Lead mentor and develop the quality engineering team driving quality engineering excellence and team performance

• Champion product quality customer quality and semiconductor quality across the full product lifecycle

• Serve as primary customer interface for quality engineering customer quality issues and product quality concerns

• Drive 8D problem-solving root cause analysis (RCA) corrective actions and preventive actions (CAPA) for field failures and customer-reported issues

• Collaborate with Failure Analysis Test Engineering Product Engineering and Field Sales to resolve semiconductor quality issues and improve product reliability

• Lead quality improvement initiatives continuous improvement programs and systemic quality enhancements across semiconductor products

• Define implement and sustain product quality processes quality standards and quality control systems

• Manage customer notifications for product changes quality updates and compliance requirements

• Support customer audits quality audits and quality reviews ensuring audit readiness and compliance

• Strengthen customer satisfaction through proactive quality management issue resolution and clear technical communication

Skills:

• Quality Engineering Product Quality Customer Quality Semiconductor Quality Quality Assurance (QA)

• 8D Problem Solving Root Cause Analysis (RCA) Corrective and Preventive Action (CAPA) Failure Analysis

• Semiconductor Manufacturing Integrated Circuits (IC) Product Reliability Quality Control Systems

• Customer-Facing Quality Management Customer Quality Engineering Technical Customer Support

• Continuous Improvement Process Improvement Quality Systems Operational Excellence

• Audit Management Customer Audits Quality Reviews Compliance Quality Standards

• Cross-functional Collaboration with Engineering Test Engineering Failure Analysis Product Engineering

• Technical Writing 8D Reports Customer Reports Quality Documentation

• Strong Communication Skills Stakeholder Management Customer Engagement

• Data Analysis Problem Solving Analytical Thinking

Qualification:

• Bachelors degree in Electrical Engineering or related technical field

• 10 years of experience in customer quality engineering within semiconductor or integrated circuits (IC) industry

• Proven expertise in 8D problem-solving methodology and quality issue resolution

• Direct customer-facing experience in quality management or customer quality engineering

• Strong experience in semiconductor products manufacturing processes and quality systems

• Excellent technical writing and communication skills

• Ability to travel globally for customer engagement and quality support

• Mandarin communication skills (preferred)