IA-DOM-DOIT-INTS3 Mt. Pleasant Field Services Support

Title: IT Support Specialist Field Services Corrections Technology

Location: On-site - Mount Pleasant Iowa United States

Duration: Contract Full-Time

Job Description: Experienced IT Support Specialist / Field Services Technician required for a complex high-security correctional environment supporting 1500 users across hardware software network and security systems infrastructure.

Roles & Responsibilities:

• Install image configure and maintain PCs servers switches VoIP systems wireless infrastructure kiosks security cameras and recording systems across secured correctional facilities
• Troubleshoot and resolve hardware and software issues involving PCs switches wireless equipment PDAs and safety/security devices
• Perform hands-on cabling fiber optic work wireless deployment switch maintenance and fiber management
• Support and maintain door control systems security cameras surveillance recording systems and safety equipment technologies
• Serve as primary on-site IT helpdesk contact for 280 staff and 1200 incarcerated individuals; manage work orders from creation through root-cause resolution
• Configure new user accounts and enforce access controls aligned to security requirements and work location classifications
• Partner with senior IT and facility leadership to plan test and implement technology projects including server upgrades application rollouts and hardware configurations

Skills:

• PC imaging configuration and maintenance / desktop support / end-user computing
• Server administration / switch configuration / network operations
• VoIP / phone systems / IP telephony
• Wireless networking / wireless deployment / Wi-Fi infrastructure
• Security cameras / CCTV / surveillance recording systems
• Door control systems / physical security technology / safety equipment
• Fiber optic cabling / structured cabling / fiber management
• Kiosk support / OffNet systems / II TV systems
• Help desk / ITSM / work order management / root-cause analysis
• User account provisioning / access control / Active Directory
• Hardware replacement / asset management / inventory tracking
• PDAs / mobile device support

Qualifications:

• Bachelors degree (four-year college or university)
• 5 years hands-on field services IT support experience
• 5 years experience with PC/server imaging network hardware VoIP wireless and physical security systems
• 5 years fiber optic cabling and switch maintenance experience
• Must reside within daily commuting distance of Mount Pleasant Iowa
• Must complete 4-week CERT training (provided)
• Must pass background check fingerprinting and correctional facility clearance requirements