IA-DOM-DOIT-INTS3 Field Services Support

Cedar Rapids, IA - USA

Monthly Salary: Not Disclosed

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

This role provides the daily onsite technical support necessary to sustain the business functions of the Department and ensure continuity of operations.

Submit local candidates - no relocation.

THIS OPPORTUNITY IS ONGOING - CONTRACT WILL RENEW YEARLY ON 7/1

Note: Travel Requirements - Clean driving record over the past 7 years required.

Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Essential Functions and Responsibilities

Regional Technical Support & Coordination ( %)

oProvide timely day-to-day technical support for site-specific IT systems and processes.

oTravel within the CRSA region to deliver on-site assistance and meet local operational requirements. Endpoint Management & Automation ( %)

oManage and maintain local computer hardware including peripherals and specialized site equipment.

o Ensure all systems remain secure and functional through routine firmware patching and security software management.

oDevelop or modify automation and scripting to improve site-specific efficiency.

oMaintain comprehensive inventory documentation within the ITSM system

Network Infrastructure & Connectivity (10%)

oInstall and configure physical networking equipment and media following DOM-DoIT standards. Administration & Compliance (10%)

oTrack all support activities and vendor-related issues via the DOM-DoIT ITSM system.

oProduce step-by-step technical documentation and weekly status reports for projects and tasks.

oParticipate in on-call rotations and team meetings as required.

Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value

Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components

ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking ticket management and knowledge base documentation.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Mobility: Ability to travel to various sites within the CRSA region of Iowa	Required	2	Years
Availability: Participation in an on-call rotation as necessary to support critical business functions.	Required	2	Years
Technical Literacy: Proficiency in ITSM systems scripting for automation and network hardware configuration.	Required	5	Years
Endpoint Management: Ability to manage patch and maintain computer hardware firmware and peripherals (printers scanners etc.).	Required	2	Years
Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits	Required	2	Years
Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components	Required	2	Years
ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking ticket management and knowledge base documentation.	Required	2	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI Management in advance and contact information must be provided to CAI so that a resource can be reached during his or her absence. The Client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you agree to this requirement
Question2	The Contractor must report any disciplinary action misdemeanor or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement
Question3	What is your candidate&# ;s email address
Question4	Have you completed and submitted the Right to Represent form making sure to do so exactly as instructed The form is located at
Question6	PROVIDE CANDIDIDATES CURRENT LOCATION (CITY/STATE) HERE:
Question7	SHOW YOUR WORK - In the summary of qualifications field under the details tab of the candidate&# ;s profile you should explain why your candidate is the best fit for this position. Please confirm that you have thoroughly validated and attested to the accuracy of the credentials listed throughout this candidate&# ;s VectorVMS profile and resume according to Section 5.2.5 of ITS-009440. Do you confirm Candidates will get rejected if an agency cuts and pastes the candidates&# ; resumes into this field REQUIRED
Question8	Use of AI is Strictly Prohibited: Please be advised that the use of AI-generated responses during screenings and interviews is strictly prohibited. Confirm that your candidate has been informed of this policy and agrees to adhere to it. Non-compliance will result in disqualification from the interview process.
Question9	Background Check Requirements: DOM contractor personnel are required to undergo additional background check investigations (run by DOM) before starting requiring the completion of several waiver forms & fingerprint processes. The selected candidate will be responsible for completing all the necessary waiver forms scheduling and completing the fingerprinting process and returning all completed items to DOM for processing. This is in addition to the National Criminal and Sex Offender check that the vendor
Question10	Provide candidates with the complete physical address where the DOM DoIT Background Check form and fingerprint cards must be mailed. REQUIRED - Failure to provide accurate information will result in disqualification.
Question11	INTERVIEW DATES: Interviews will be conducted on April 14th and 15th Only submit candidates available for interviews on the date(s) provided.

This role provides the daily onsite technical support necessary to sustain the business functions of the Department and ensure continuity of operations. Submit local candidates - no relocation. THIS OPPORTUNITY IS ONGOING - CONTRACT WILL RENEW YEARLY ON 7/1 Note: Travel Requirements - Clean ...