Field Services Support

Mount Pleasant, TX - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

This is not a remote or hybrid position. On site presence is mandatory.

location: 1200 E Washington St Mount Pleasant IA 52641 (Candidates must reside within a reasonable daily driving distance of Mount Pleasant Iowa)

Do not submit candidates with backgrounds primarily in development cybersecurity systems analysis or network engineering; this is a hands-on operational IT role.

The Client is seeking an experienced service focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. This role supports a user community of more than 1500 individuals including over 280 staff and approximately 1200 incarcerated individuals. The contractor will serve as the primary on site technical resource for hardware software security systems network operations and user support across multiple secured environments. 4 weeks of CERT training in Des Moines required.

Key Responsibilities:

Technical Systems Support

Provide installation imaging configuration and maintenance for PCs servers switches security systems cameras wireless systems VoIP/phone systems kiosks OffNet systems email II TV systems and related technologies.

Troubleshoot and resolve technical issues involving PCs switches wireless equipment PDAs and safety/security devices.

Perform hardware replacements cabling fiber optic work wireless deployment switch maintenance and fiber management.

Support door controls security cameras recording systems and safety equipment technologies.

Maintain accurate device and inventory records.

Collaborate with the ITS4 on system operations maintenance and complex issue resolution.

Operations & Help Desk

Serve as the primary technical contact for MPCF users regarding hardware and software issues.

Provide high quality customer service to staff incarcerated individuals and critical stakeholders.

Create monitor and complete work orders; perform root cause analysis and implement solutions.

Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements.

Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions.

Assist in operational issue resolution while ensuring compliance with DoIT DOC and MPCF policies.

Project Planning & Implementation

Partner with the Associate Warden of Administration and ITS4 to gather requirements plan test and implement technology projects.

Support projects involving servers databases switches applications new technologies hardware configurations and systems upgrades.

Apply technical competencies and industry best practices to optimize operational efficiency and productivity.

General Expectations

Graduation from a four-year college or university

Demonstrate working knowledge of computers networking wireless fiber optics security hardware recording systems safety systems phone systems and related communication technologies.

Collaborate effectively with facility leadership co workers end users and external partners.

Ensure adherence to all security regulations life safety guidelines and compliance standards.

Conduct data analysis to understand operational needs and implement practical solutions.

Participate in training to remain current with emerging technologies.

Move install and configure computer hardware as required.

Required/Desired Skills:

Skill	Required /Desired	Amount (In Years)
Experience with installing imaging configuration and maintenance for PCs servers switches security systems cameras wireless systems VoIP/phone	Required	5
systems kiosks OffNet systems email II TV systems and related technologies.	Required	0
Experience with troubleshooting and resolving technical issues involving PCs switches wireless equipment PDAs and safety/security devices	Required	5
Ability to Perform hardware replacements cabling fiber optic work wireless deployment switch maintenance and fiber management.	Required	5
Ability to Support door controls security cameras recording systems and safety equipment technologies	Required	5
Maintain accurate device and inventory records.	Required	5
Ability to Provide high quality customer service to staff incarcerated individuals and critical stakeholders.	Required	0
Ability to Create monitor and complete work orders; perform root cause analysis and implement solutions.	Required	0
Experience with Setting up new user computer accounts and ensure appropriate access levels based on work location and security requirements.	Required	5
Graduation from a four-year college or university	Required	0

Questions

No.	Question	Answer
Question1	Absences greater than two weeks MUST be approved by CAI Management in advance and contact information must be provided to CAI so that a resource can be reached during his or her absence. The Client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you agree to this requirement
Question2	The Contractor must report any disciplinary action misdemeanor or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement
Question3	What is your candidates email address
Question4	Have you completed and submitted the Right to Represent form making sure to do so exactly as instructed The form is located at
Question6	PROVIDE CANDIDIDATES CURRENT LOCATION (CITY/STATE) HERE:
Question7	SHOW YOUR WORK - In the summary of qualifications field under the details tab of the candidates profile you should explain why your candidate is the best fit for this position. Please confirm that you have thoroughly validated and attested to the accuracy of the credentials listed throughout this candidates VectorVMS profile and resume according to Section 5.2.5 of ITS-009440. Do you confirm Candidates will get rejected if an agency cuts and pastes the candidates resumes into this field REQUIRED
Question8	Use of AI is Strictly Prohibited: Please be advised that the use of AI-generated responses during screenings and interviews is strictly prohibited. Confirm that your candidate has been informed of this policy and agrees to adhere to it. Non-compliance will result in disqualification from the interview process.
Question9	Provide three (3) professional references REQUIRED on the candidates resume with Contact Name Title Contact and Relation to the candidate.
Question10	Background Check Requirements: DOM contractor personnel are required to undergo additional background check investigations (run by DOM) before starting requiring the completion of several waiver forms & fingerprint processes. The selected candidate will be responsible for completing all the necessary waiver forms scheduling and completing the fingerprinting process and returning all completed items to DOM for processing. This is in addition to the National Criminal and Sex Offender check that the vendor
Question11	Provide candidates with the complete physical address where the DOM DoIT Background Check form and fingerprint cards must be mailed. REQUIRED - Failure to provide accurate information will result in disqualification.
Question12	INTERVIEW DATES: Interviews will be conducted on April 16th and 17th Only submit candidates available for interviews on the date(s) provided.

This is not a remote or hybrid position. On site presence is mandatory. location: 1200 E Washington St Mount Pleasant IA 52641 (Candidates must reside within a reasonable daily driving distance of Mount Pleasant Iowa) Do not submit candidates with backgrounds primarily in development...