Lobby Receptionist

Become an integral part of the Consumer and Community Banking team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented with a focus on attention to detail and quality.

As aLobby Receptionist (first impression specialist)in Consumer and Community Banking-Wealth Management you are the first point of contact for clients visitors and employees. You create a welcoming professional lobby experience by delivering exceptional service maintaining attention to detail and ensuring each interaction leaves a positive lasting impression. You will support daily office activity by coordinating check-ins answering questions issuing temporary access when needed and partnering closely with internal teams to ensure a safe seamless in-office experience.

Job responsibilities

• Welcome register and check inclients and visitors arriving for meetings and events within the JPMA office lobby/reception area
• Provide concierge-level supportby answering questions giving directions and sharing relevant office information
• Support employeesas needed (e.g. facilitatingtemporary access/badgeswhen building access support is required)
• Follow all building and security proceduresto maintain a healthy safe and secure environment; proactively escalate issues using a see something say something approach
• Deliver first-class serviceby consistently exceeding lobby reception standards and anticipating needs
• Prepare for daily activityby reviewing scheduled meetings and events using event and visitor management systems
• Collaborate with partner teams(various JPMA partners from different regions and headquarters) to enhance the overall in-office and visitor experience
• Complete miscellaneous tasks and service-improvement projectsthat raise team standards and support operational excellence
• Maintain schedule flexibility including early mornings or late evenings as business needs require

Required qualifications capabilities and skills

• Minimum 2 yearsof recent experience inhigh-end reception concierge hospitality or client-facing services
• Stronginterpersonal and communication skillswith a polished welcoming presence
• Ability to thrive in afast-paced environment handle multiple priorities and manage varied personalities while remaining professional and composed
• Proficiency in Microsoft Office(Outlook Word Excel Teams)
• Ability tostand/walk for extended periods
• Ability towork across different locationsthroughout the campus as needed

Preferred qualifications capabilities and skills

• Familiarity withevent room and/or visitor management systems
• Bilingualskills (Spanish preferred)

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid option