Cybersecurity Identity Access Management Analyst

We are seeking a detail-oriented and service-focused Identity and Access Management (IAM) Analyst to join our this role you will focus on delivering high-level administrative support while leading process improvement initiatives to maximize team effectiveness. A proactive problem-solver with strong organizational and communication skills. Continuously seeks opportunities to improve workflows and enhance team performance.

• Process Improvement and Management:
  • Identify opportunities for process improvement within administrative tasks and workflows.
  • Document existing processes analyze their effectiveness and propose solutions for optimization.
  • Develop and implement new or revised procedures ensuring clear documentation and training for relevant staff.
  • Monitor process performance track key metrics and identify areas for further enhancement. Example: Track time spent on specific tasks and identify bottlenecks.
  • Collaborate with other departments to ensure smooth integration of processes and identify cross-functional improvements. Example: Streamlining interdepartmental document approvals.
  • Maintain process documentation and ensure it is readily accessible and up-to-date.
• Administrative Support:
  • Provide comprehensive administrative support to assigned team(s) or individuals including calendar management travel arrangements expense reports and meeting coordination.
  • Manage incoming and outgoing correspondence (email mail phone calls) prioritizing and responding appropriately.
  • Prepare and edit documents presentations and reports ensuring accuracy and professional presentation.
  • Maintain organized filing systems (physical and electronic) and ensure data integrity.
  • Order and manage office supplies ensuring adequate stock levels and cost-effectiveness.
• Project Coordination:
  • Assist in the planning and execution of projects including tracking deadlines coordinating resources and communicating with stakeholders.
  • Maintain project documentation and track progress against milestones.
  • Facilitate project meetings and prepare meeting minutes.
• Communication and Collaboration:
  • Communicate effectively with internal and external stakeholders building strong working relationships.
  • Act as a point of contact for inquiries and provide timely and accurate information.
  • Collaborate effectively with other administrative staff and team members to ensure seamless support.
• Technology Proficiency:
  • Utilize various software applications (e.g. Microsoft Office Suite project management tools CRM systems) to perform tasks the software relevant to the role.
  • Maintain proficiency in relevant technologies and explore new tools to improve productivity.
• Problem Solving and Initiative:
  • Proactively identify and address potential issues or challenges.
  • Demonstrate initiative in seeking out opportunities for improvement and taking ownership of tasks.
  • Exercise sound judgment and discretion in handling confidential information.

EDUCATION AND/OR EXPERIENCE AND QUALIFICATIONS

• Bachelors degree in Information Technology Computer Science or equivalent work experience.
• 1 years of experience in Active Directory administration account provisioning and email management.
• Experience with Office 365 or Exchange for email account provisioning is a plus.
• Knowledge of IT ticketing systems (e.g. ServiceNow) and SLA compliance.
• Excellent attention to detail troubleshooting and problem-solving skills.
• Strong communication and collaboration abilities.

PHYSICAL WORK ENVIRONMENT AND REQUIREMENTS:

• Some Travel may be required