Specialist I, Term Installation (Installer Technician)

Title

Specialist I Term Installation (Installer Technician)

Deployment Install & File Build

Reports To

VAR & Implementation SeniorManager

Position Overview:

We areseekingan enthusiastic and motivatedentrylevelinstallertechnician to join our team at Dynamics Payments. This role is crucial in delivering a white-glove experience to our clients by deploying and installing our integrated payment process software solutions applications and hardware. You will play a keyrolein ensuring positive customer experiences through effective communication and meticulous execution of installation processes. This position requires travel within Puerto Rico to client locations.

Whatwereobsessive about:

• Customer Satisfaction: We are committed to providing exceptional service and ensuring our clients have seamless experience with our technology.

• Technical Excellence: We strive for accuracy and efficiency in our installationsmaintaininghigh standardsfor all our deployments.

• Continuous Learning: We foster a supportive environment where you can grow your technical skills and knowledge.

• Professionalism & Communication: We value clear friendly and professional communication with our clients and team members.

Duties and Responsibilities

• Technical Installation & Support:

• Install POS terminals switches and other hardware at client locations.

• Support network wiring (Cat 5 & Cat 6) and perform basic software configurations.

• Provide end-user training sessionstoclients on equipment usage.

• Shadow senior technicians tolearn abouttroubleshooting for POS and network issues.

• Assistwith remote and on-site technical support as needed.

• Documentation & Record Keeping

• Maintainaccuraterecords of completed work using electronic systems.

• Client Interaction & Communication

• Provide friendly and professionalassistanceto clients during installations and follow-ups.

• Travel within Puerto Rico to client locations asrequired.

Qualifications

• Some knowledge of POS (point of sale) industry hardware and software.

• Understanding business networks (wired and wireless) and peripherals like switches routers and printers.

• Basic understanding of networking technologies such as TCP/IP DNS and firewalls.

• Knowledge of internet connectivity (cable DSL dial-up).

• Excellent methodical approach and problem-solving skills.

• Strong organizational and time management abilities.

• Excellent verbal communication skills in both Spanish and English.

• Some relevant experience working with technology systems or in technical support.

• Related experience in computer technical support or onsite technician experience is a plus.

• Valid Drivers License and clean driving record.

Travel Component

• Travel within Puerto Rico to client locations isrequired. Corporate car and gas expenses will be covered.

Working Conditions

• 8-hour rotating shifts.

• Physical tasks such as lifting and moving equipment may berequired.

Job Classification

• Non-Exempt

Equality

AtPayrocwe are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individuals qualifications without regard to race color religion national social or ethnic origin sex age physical mental or sensory disability sexual orientation or any other status protected by the laws regulation in the location we not tolerate discrimination or harassment based on any of these characteristics.

Payrocis committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources Department at

Compensation and Benefits

Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based ona number offactors including location job-related knowledge skills and experience. Depending on the position offeredadditionalforms of compensation such as bonuses incentives or equity may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being both personally and professionally. These may include medical coverage financial benefits and wellness support tailored to your needs.

Candidate Privacy Notice

We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our CandidatePrivacyNotice explains how we collect use store and protect your personal data when you apply for a role with notice applies to all job applicants and candidates including thoselocatedin the European Economic Area (EEA) theUnited Kingdom Canada and other applicablejurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies

Payrocdoes not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes toPayrocHR or not responsible for any fees associated with unsolicited resume submissions.