Retail Supervisor | MKE Airport

Retail Supervisor (Zone Manager) Retail Leadership Role (MKE Airport)

Looking to grow your leadership career in a fast-paced customer-focused environment Join our team at Milwaukee Mitchell International Airport (MKE) as a Zone Manager and help deliver first-class service to travelers from around the world.

In this role youll lead by examplesupporting your team driving sales and ensuring smooth daily operations across your assigned area. This is a hands-on leadership position where no two days look the same.

What Youll Do

Lead the Experience

• Set the standard for exceptional customer service and step in to resolve concerns when needed
• Model service behaviors and create a positive welcoming environment
• Support register operations cash handling and loss prevention processes

Run the Operation

• Oversee opening and closing procedures to ensure a strong start and finish to each shift
• Maintain merchandising standards and ensure the sales floor and stockroom are organized
• Support receiving replenishment and inventory processes
• Troubleshoot basic register or system issues and escalate when needed
• Maintain a safe and clean work environment

Drive the Business

• Support sales goals through strong execution of promotions and daily priorities
• Identify opportunities to improve performance and enhance the customer experience
• Communicate clearly with the team to keep everyone aligned and focused

Lead the Team

• Serve as Manager on Duty during assigned shifts
• Coach train and support associates in their daily responsibilities
• Partner with leadership to address performance and support development
• Build positive working relationships across the airport community

What Were Looking For

• Previous leadership experience in retail food service or a similar environment preferred
• Strong communication and problem-solving skills
• Ability to lead in a fast-paced ever-changing environment
• Hands-on approach with a focus on both people and operations
• Flexible availability including weekends and holidays

Why Join Us at MKE

• Work in a secure dynamic airport environment
• Meet travelers from across the country and beyond
• Opportunities for growth and development within the company

If youre ready to step into a leadership role where you can make an impact every day wed love to connect with you.

Required Experience:

Manager