Complex Catering Coordinator Hilton Tampa DowntownEmbassy Suites Tampa Downtown Convention Center

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Catering and Events department is responsible for the management of contracted groups and social event food/beverage and meeting room revenues and experiences room block management negotiation of supplier services. Ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.

What will I be doing

As an administrative assistant or coordinator in the Catering and Events department you will be responsible for assisting and supporting several Catering & Event Managers.

Here are some perks you can enjoy when joining our team

• Access to your pay when you need it through DailyPay
• Career growth & development
• The Go Hilton travel discount program
• Competitive wellness benefits
• Team Member Resource Groups
• Recognition and rewards programs
• And so much more

As a Complex Catering Coordinator you would be responsible for soliciting securing coordinating and responding to inquiries regarding the purchase of food and beverage and use of event facilities for small local and group catered events in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

As a Team Member your essential functions in this role include such things as:
To organize plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone email written documents or in
person.
Handling phone calls e-mails and greeting clients for Catering and Events in a professional courteous
manner.
Inputting programs in booking systems managing VIP guest arrangements and coordinating site visits.
Creating and communication of documents including but not limited to BEOs group resumes post event
reports menus diagrams/floor plans.
Working with affiliate groups.
Assist with clients and deliver on the clients expectations.
Demonstrate knowledge of job systems products booking systems and processes.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
for the client.
Ensure high quality service by communicating and assisting others to understand the guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs
Regular attendance

EOE/AA/Disabled/Veterans