FLEX Senior Manager, Product Operating Model Design

This is a temporary position. Upwards of 25% travel as required to conduct the work.

Job Summary:

The Flex Senior Manager Product Operating Model Design partners with business units and product and technology leaders to help define target user experiences map end-to-end journeys and translate insights into the capabilities needed to enable effective agile team structures and drive successful product transformation outcomes. This role supports the design and operationalization of fit-for-purpose product operating models (ways of working governance decision rights funding talent/skills and tooling) that accelerate value delivery improve customer and associate experiences and increase organizational agility.

Reporting to the Flex Senior Director Product Operating Model Design the Senior Manager will work closely with business unit leaders and partners across product management technology design data and transformation to align strategy to execution and embed new ways of working across teams.

Key Responsibilities:

Product Operating Model & Agile Team Design

• Support business units in defining target user experiences mapping customer/associate journeys and translating insights into product and platform capability roadmaps.
• Design and document agile product team topologies (e.g. value streams product lines platform teams) including roles responsibilities interfaces and capacity assumptions to enable scalable delivery.

Operating Model Governance Funding & Ways of Working

• Develop product operating model components including governance forums decision rights intake/prioritization portfolio sequencing and outcomes-based metrics.
• Help establish funding and capacity allocation approaches (e.g. product/value stream funding) and connect investment decisions to measurable business outcomes.
• Define and standardize core ways of working (planning discovery/delivery dependency management release management and value measurement) aligned to enterprise agile practices.
• Partner with business and technology leaders to identify operating model gaps and implement pragmatic solutions that remove friction clarify accountability and improve time-to-value.
• Create and maintain operating model artifacts and playbooks (operating model blueprint RACI team interaction model ceremonies dashboards) that enable consistent adoption across teams.
• Produce and maintain operating model and transformation reporting (KPIs/OKRs flow metrics adoption measures benefits tracking) to support governance forums and decision-making.

Transformation Program Leadership & Change Enablement

• Lead workstreams within multi-workstream product transformation programs from diagnostic through design and implementation ensuring clear scope integrated plans risk/issue tracking and measurable outcomes.
• Facilitate executive and working sessions to align stakeholders on the target operating model transition approach and impacts to teams leaders and partners.
• Partner with HR capability/coaching and mobilization teams to develop and deliver enablement (training coaching leader routines) that builds product agile and change capabilities.
• Implement adoption and sustainability mechanisms (leadership rhythms coaching model communities of practice inspection/adaptation loops) to embed new ways of working.

Required Experience and Skills

• 5-8 years of experience in management consulting internal consulting product operations transformation or strategy roles with demonstrated success delivering complex change initiatives.
• Strong proficiency in product operating model design concepts including value streams team topologies governance decision rights funding/capacity models and performance management.
• Ability to support definition of user experiences map journeys and translate customer/associate needs into capability requirements and prioritized roadmaps.
• Program and workstream leadership skills including stakeholder management facilitation structured problem solving and benefits/OKR tracking.
• Experience partnering with product design engineering data and business teams; comfort operating in ambiguity and driving alignment to decisions and action.

Suggested Desirable Skills

• Experience with product and agile tooling and practices (e.g. Jira/Confluence Azure DevOps) flow metrics and outcomes/OKR measurement.
• Hands-on experience designing and implementing operating model governance portfolio/roadmap management and value stream funding approaches.
• Ability to create executive-ready narratives and artifacts (target operating model business case transformation roadmap dashboards) for senior decision makers.
• Experience leading workshops and working groups (journey mapping capability modeling team design governance design) and driving decisions across diverse stakeholders.
• Strong leadership presence communication and influencing skills; able to navigate organizational complexity and coach leaders through change.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.