QA Incident Analyst Risk Manager II, Whole Foods Market OPS and Food Safety

The QA Incident Analyst investigates quality control incidents and complaints involving products sold at Whole Foods Market including Amazons Worldwide Grocery Stores (WWGS) Private Brands products branded items prepared foods fresh-pack and made-in-store.

Works with the Private Brands team Category Management Brokers Suppliers Distributors WWGSs Ops Areas and stores to help bring product-related issues to resolution. Issues product withdrawals and recalls as needed. Monitors public and private recall notifications and contributes to on-call coverage including evenings and weekends.

Ensures that internal and external stakeholders understand WWGSs quality and incident management expectations. Gathers data and supports reporting and regulatory requirements of recall and incidents.

This role is based in Austin TX and is expected to work out of our Austin corporate office 5 days per week.


A day in the life
Serves as senior investigator for quality control incidents and complaints.
Leads efforts with Supplier QA Analysts and leadership to determine course of action on product quality control incidences complaints and food safety issues.
Leads planning execution and evaluation of corrective actions to resolve identified incidences complaints and issues.
Ensures provision of accurate and timely investigative reports; monitors reports for patterns trends and opportunities for improvement.
Leads collaborative efforts to analyze product data perform testing identify trends and determine the root cause of systemic issues.
Monitors recall / withdrawal communications and tracking to ensure stakeholders are well informed and up-to-date with progress and outcomes.
May act as the initial global contact for regulatory officials Team Leaders and global and regional teams regarding recalls quality control complaints and internal cross-departmental incidences.
Works with Team Leader on requirements and timeline for FoodLogiQ to ensure timely and efficient progress.
Continually monitors efficiency and performance of recall / withdrawal / incident processes and data systems.
Researches and investigates new and emerging food safety regulations and communicates them to the appropriate Team Leaders and Team Members.
Reviews and interprets federal and state regulations as applicable (CFR FDA USDA CSPC.).
May provide advice and guidance to the less experienced Team Members.


- 3 years of managing food safety and quality in a large-scale retail or manufacturing environment experience
- Experience interacting with local food safety regulators
- Experience with all Microsoft Office applications
- Experience in overseeing and managing projects and deadlines
- In-depth ability to analyze incidents and claims process information from multiple sources review and analyze data and regulatory requirements hypothesize and draw conclusions.
- Communicates structured information in a clear concise and organized fashion.
- Participates in and provides senior-level support to team and cross-functional projects.
- Advanced understanding of standard project management methodologies and requirements.
- Experience with product quality control incidences complaints and food safety issues.
- BA/BS degree and 4-6 years relevant experience OR equivalent combination of education and relevant experience.

- Demonstrates excellent knowledge of the WWGS product mix supply base and retail operations.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 74200.00 - 129800.00 USD annually