New York Theatre Workshop Front of House Staff

Front of House Staff

About New York Theatre Workshop:

At New York Theatre Workshop we work relentlessly to empower visionary theatre-makers and bring their work to adventurous audiences through productions artist workshops and educational programs. We nurture pioneering new writers like Hammaad Chaudry and Nathan Alan Davis alongside powerhouse playwrights like Amy Herzog and Ayad Akhtar. We engage inimitable auteur-directors like Rachel Chavkin and Sam Gold and give invaluable support to tremendous talents like Lileana Blain-Cruz in the earliest days of their careers. We maintain decades-long relationships with legendary theatre-makers like Will Power Ivo van Hove Dael Orlandersmith and Caryl Churchill whose work has shaped and continues to influence our very idea of what theatre can be.

Since our founding in 1979 weve produced over 150 fullyrealized productions including Jonathan Larsons Rent; Tony Kushners Homebody/Kabul; Doug Wrights Quills; Claudia Shears Dirty Blonde; Rick Elices Peter and the Starcatcher; Glen Hansard Markéta Irglová and Enda Walshs Once; and David Bowie and Enda Walshs Lazarus. Enabling our artists to push boundaries generates work like Nathan Alan Daviss Nat Turner in Jerusalem Anaïs Mitchells Hadestown Mfoniso Udofias Ufot Family Cycle Heidi Schrecks What the Constitution Means to Me Jeremy O. Harriss Slave Play Kristina Wongs Kristina Wong Sweatshop Overlord and Moisés Kaufman and Amanda Gronichs Here There Are Blueberries. NYTW productions have received a Pulitzer Prize 29 Tony Awards 2 Grammy Awards and numerous Obie Drama Desk and Lucille Lortel Awards.

But thats not what were proudest of. We take the greatest satisfaction from the community weve built and the perspective-shifting experiences weve delivered along the way. We think that theatre can bring people together change the conversation and have a profound impact. We feel fortunate to get to support it. If that sounds like something youre interested in too wed love to meet you.

About the Team:

The Front of House Staff is the friendly face of New York Theatre Workshop welcoming audience members to the theatre facilitating the entry process and shaping the customer experience for everyone attending productions in its East Village theatre.

About the Position:

• Welcomes audience members into the theatre and scans tickets and provides programs as applicable
• Manages lobby and bathroom traffic while serving as a friendly face for audience members seeking assistance or basic support before and during performances
• Supports House Manager and Box Office Staff in ensuring the comfort and safety of audiences before during and after performances
• Executes post-performance walk through of the house for programs light trash pick-up and lost items
• Provides additional support in theatre or lobby for elements of production; such as monitoring and/or set up of post-show exhibits assisting with entrance/exit clearing etc
• Assists in the onboarding and training of new team members
• Works as Front of House and/or support for special projects as needed; including member/donor gatherings inventory special events and readings
• Participates in annual paid training and workshops and utilizes resources to stay abreast of changes and updates to policies processes and procedures
• Maintains a working knowledge and interest in NYTWs productions

Physical Requirements:

• Assist patrons during emergency situations as needed.
• Climb 1-2 flights of stairs
• Stand for periods of 1-2 hours and/or move between the lobby and theatre.
• Sit on a high stool for durations of 2-3 hours

We comply with all applicable laws. If you require any accommodation(s) to perform the essential functions of this role please contact .

About You:

• You have outstanding patience customer service and interpersonal skills and feel comfortable talking to anyone

• You work well under pressure multitasking and demonstrating superb attention to detail

• You can work independently or as part of a team and you demonstrate confidence in problem-solving

• You communicate in a clear professional manner

• You have great interpersonal skills and the temperament for conflict resolution and de-escalation.

• You have a passion for theatre

Bonus:

• You have previous front of house or customer service experience

This is a parttime position requiring evening weekend and holiday hours with compensation at $18/hour for an average of 10-15 hours/week.

We know that there are great candidates that may not have all the qualifications listed above but possess intuitive knowledge or other fully transferable skills. So dont hesitate to apply and tell us about yourself if thats you.

To apply please submit a resume and cover letter via the portal to the right. Applications will be accepted through April 13 2026.

NYTW is an Equal Opportunity Employer (EOE). We are committed to diversity in all areas of our work on and offstage. We encourage applicants with a unique cultural perspective inclusive of race ethnicity gender identity or expression class physical ability and sexual orientation.