Service Supervisor

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

CORE RESPONSIBILITIES:To perform the job successfully an individual must be able to perform each essential duty satisfactorily.

• Safety:To ensure that our team members adhere toall ofthe Xylem Safety training and protocols for each given task and have the necessary PPE to do so. Promotes a safety focused culture by carrying out and ensuring a regular with every team member with daily safetytalks.
• Staff Leadership: Hire develop support supervise and coach multiple direct reports. Execute the established training program for all shop service personnel. Ensure staff adhere to established policies procedures (safety operational equipment care/use) and stay in compliance with applicable regulations (such as DOT).
• Scope Delivery: Understands the contract and the scope of the project. Works directly with project sales and operations team to ensure the positive delivery of the scope. Schedules and manages field staff in executing scope for the projects. When applicable provides input during the proposal phase of projects.
• Internal and External Communication: Keep internal stakeholders informed of shop repair activities as well as risk and mitigation strategies. Ensure Area Manager is informed of repair related updates safety production reports project related issues/scope of work.
• Quality Management: Responsible for effective quality assurance and quality control on all aspects of the service repairs. Analyze data identify discrepancies and develop and implement corrective actions.
• Support and help drive all corporate initiatives up to but not limited to Watermark Concern reporting point kaizens.

QUALIFICATIONS:

• GED or High School Diploma. Bachelors/technical degree preferred.
• 2-3 years experience in supervisory role.
• 3-5 years of submersible pump experience required.
• Efficient in Microsoft Office standard asset systems/software.
• Waste Water System experience and pump experience is a plus.

DAY IN THE LIFE:

In this role the working environment is based in a shop with the potential for outdoor field support weather extremities use of PPE exposures to high heat and the physical demands may include but not limited to regularly sitting standing lifting up to 50 addition this role may require 15-20% of time in the field.

At Xylem we embrace diversity and strive to create avenues where employees feel valued and appreciated. Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination harassment of any kind and does not discriminate in employment on the basis of race color religion sex or sexual orientation (including pregnancy and gender identity) national origin political affiliation marital status medical conditions or disability genetic information age or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the worlds water challenges through developing new technologies and services that will improve the way water is used conserved and re-used in the future is central to our work. Our products and services move treat analyze monitor and return water to the environment in public utility industrial residential and commercial building services settings. Xylem also provides a leading portfolioofsmart metering network technologies and advanced analytics solutions for water electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties responsibilities and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.