Product Manager Tech, Global Network Delivery

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Global Network Delivery organization within AWS is seeking a Product Manager Technical (PM-T) to own our internal software tool (SPS - Smart Planning System) collect requirements from internal customers prioritize and collaborate with engineers to deploy software capabilities that streamlines cabling ordering and deployment reduces lead times and delivers maximum value to teams vendors and customers.


Key job responsibilities
- Voice of Customer: deeply understand internal customer needs and feedback of our users with our products. Articulate and provide input into feature prioritization and product planning. Own and be the champion for voice of the end user.
- Track User Satisfaction and Engagement frequently and make modifications to the product experience to deliver 5 star ratings. Track User Support issues and deliver quick and efficient resolution to ensure sustained experience.
- Define and drive technical execution by writing detailed requirements partnering with engineering on feasibility understanding the architecture making technology stack decisions and balancing technical debt against new feature development
- Roadmap Planning: Participate in cross-functional process to translate the desired customer experiences into a logically sequenced and optimized product roadmap. Create buy-in for the feature prioritization with internal and external stakeholders.
- Coordinate with NLM-Cabling Services and other teams to strategize tool integrations prioritize feature work and outline budget and resources required to implement product roadmaps
- Set and track success metrics to measure tools adoption efficiency gains deployment speed and value delivered
- Work closely with the Insights & Reports team to ensure inputs from upstream tools are accurately reflected in BI dashboards with proper validation for data accuracy completeness and timeliness.
- Work independently in a high-pressure environment with all levels of leadership and exercise sound judgment where clear guidelines may not exist
- Present progress insights and recommendations to senior leadership effectively


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- Experience coordinating complex products with stringent technical requirements development cycles and schedules
- 5 years of total professional experience with 2 years in Product Management having led at least major parts of full product life cycle (concept prioritization development launch in-market performance end-of-life)
- - Experience of launching products Experience in defining feature requirements working with engineering organizations to rapidly deliver high-impact capabilities to market.
- - Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions recommendations and drive actions.
- - Proven track record of taking ownership and successfully delivering results in a fast-paced dynamic environment. Takes initiative.
- - Strong written and verbal communication skills with the ability present complex information clearly and concisely.

- - An MBA and/or a degree in Computer Science (or the equivalent) or professional work experience as a software engineer is a huge plus.
- - Proficient with web services online technologies and user interface design.
- - Demonstrated ability to understand and discuss technical concepts manage trade-offs and evaluate opportunistic new ideas with internal and external partners.
- - Strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions recommendations and drive actions (SQL strongly preferred).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 129200.00 - 174800.00 USD annually