Sr Product Manager Core Services

Summary

As the Senior Product Manager Core Services you will take ownership of driving the strategy vision and execution of our core services platform. This platform is critical in supporting various business units and ensuring seamless integration across the company. Youll work closely with cross-functional teams including product designers engineers operations and business stakeholders to deliver solutions that are scalable secure and meet the needs of internal teams and external clients.

In this role you will lead the development of the product roadmap prioritizing features and ensuring that the platform evolves to address both immediate business needs and long-term strategic goals. Your work will directly impact the scalability and efficiency of our platform providing the backbone for multiple business units while fostering innovation and growth.

Why Jewelers Mutual

Since 1913 weve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise were financially strong forward-thinking and driven by curiosity. Guided by our core values of Agility Accountability and Relevancy we lead through innovation.

As a technology focused organization we embrace cutting-edge tools and data-driven insights to continuously improve our products services and customer experience. Our mission is to be the industrys most trusted advisor by investing in our people adopting new technologies and striving for excellence.

Were dedicated to fostering growth through collaboration powered by bold thinking teamwork and the passion of our people.

About the Core Services Team

At Jewelers Mutual were building the foundation for a next-generation core services platform that will empower our entire organization! Our dynamic team is dedicated to creating scalable reliable and secure microservices that serve as the backbone for multiple business units. Were a passionate group including a strategic Product Manager skilled Product Designers and talented Engineers all working together to shape the future of our platform.

Together were driving innovation by delivering high-quality services that meet the needs of internal teams and clients. This is a unique opportunity to shape a product that will not only improve operational efficiency but also fuel business growth across the company. Were excited to collaborate and see the impact well make as we enable the future of Jewelers Mutual!

What Youll Do

• Define Product Vision & Strategy: Lead the development of the vision strategy and roadmap for the core services platform ensuring alignment with business objectives across multiple units. Collaborate with cross-functional teams (including Product Designers Engineers Operations and Business Stakeholders) to communicate and execute the platforms goals.
  
  
• Own End-to-End Product Development: Oversee the entire product development lifecycle from discovery to delivery. Ensure that the core platform meets the needs of internal teams developers and business units with a focus on scalability security and reliability.
  
  
• Prioritize Product Features: Evaluate tradeoffs and prioritize initiatives based on data user feedback and business impact. Balance short-term needs with long-term goals to ensure the platform evolves efficiently.
  
  
• Lead Cross-Functional Collaboration: Work closely with engineers designers and other stakeholders to ensure smooth implementation of platform features guiding the team toward successful delivery and fostering alignment across departments.
  
  
• Conduct Market & User Research: Lead research efforts to uncover the needs pain points and opportunities of internal clients and developers. Use these insights to inform the product roadmap and enhance the platforms capabilities.
  
  
• Drive Innovation: Stay current with emerging technologies and trends fostering a culture of innovation within the platform. Explore new technologies and methodologies to ensure the platform remains cutting-edge and adaptable to evolving business needs.
  
  
• Measure Success: Use data analytics and KPIs to track platform performance uptime and scalability. Adjust the strategy and roadmap as needed to improve product outcomes and user satisfaction.
  
  
• Ensure Seamless User Experiences: Work closely with designers to ensure that the platforms user experience is seamless and meets the needs of internal clients and developers. Ensure consistency across all touchpoints and that the platform is easy to integrate into various business units.

What Were Looking For:

• Bachelors degree or equivalent work experience.
• 5 years of experience in product management with a focus on platforms microservices or developer-facing products.
• Proven success in delivering platforms or products that serve internal clients or developers understanding their workflows needs and pain points.
• Strong collaboration skills with experience managing cross-functional teams and coordinating efforts across different business units.
• Highly analytical and data-driven with experience using tools like Mixpanel Amplitude etc. to inform decisions and optimize platform outcomes.
• Solid understanding of microservice architecture cloud technologies (e.g. AWS Kubernetes serverless) and API-first design.
• Experience with cloud platforms and an understanding of enterprise-level infrastructure and multi-tenant systems is highly desirable.
• Excellent communication skills with the ability to articulate technical concepts to both technical and non-technical stakeholders.
• Strong problem-solving skills with the ability to balance short-term needs with long-term strategic goals in a fast-paced environment.

What We Offer You

• Competitive Compensation & Benefits: Includes performance bonuses generous paid time off and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process please let us know by contacting

Required Experience:

Senior IC