Supervisor, Ride Technician

Busch Gardens is a place of thrills fun and positive lasting memories. And thats just what its like to work here! As a key member of our team youll play a major role in bringing happiness and excitement to people from around the world. If youre dedicated dependable and driven to deliver exceptional guest service this is a place for you!

What you get to do:

• Determines distribution of workload anticipates staffing for downtime periods and ensures appropriate employee rotation for development.

• Ensures employee development and adherence to performance standards of electrical electronic mechanical hydraulic pneumatic maintenance and repair of machinery and equipment and PLC as needed.

• Communicates training activities including diagnostic and troubleshooting and professional certifications.

• Ensuring Quality Assurance Inspections on rides attractions and elevators.

• Writes reviews and authorizes standard operating procedures.

• Evaluates work efficiencies processes and methods; monitors key performance metrics.

• Recommends process improvements.

• Participates in SEA ride audits.

• Works closely with Ride Operations team to ensure ride operates safely and efficiently.

• Coordinates with government agencies to keep permits and certifications current.

• Anticipates repairs of equipment requiring outside vendors.

• Completes work orders.

• Ensures accurate timekeeping.

• Provides coaching and written corrective action as needed; partners with manager to administer serious level corrective action.

• Coordinates the delivery of annual performance reviews and ongoing performance feedback as needed.

• Communicates effectively; leads daily work meetings; positively conveys company priorities and upcoming events.

• Listens and responds to employee concerns; positively resolves workplace issues.

• Ensures excellent customer service by anticipating and responding to customer requirements expectations and needs.

• Spends and forecasts within assigned labor and expense budget.

• Ensures coordination for replacement of large and/or non-routine equipment orders.

• Schedules and adjusts labor per budget.

• Maintains a safe work environment and safe work practices are followed; ensures employees receive all required safety training equipment and supplies.

• Conducts all accident investigations and conduct follow up review with employees.

• Other duties as assigned.

What it takes to succeed:

• At least 18 years of age.

• At least 5 years experience in Rides Maintenance or related field.

• At least 2 years supervising or managing a work group to include assigning and evaluating work performance feedback training and development and financial responsibility or an area or division.

• Have a valid Florida drivers license; visiting students and military must have a valid drivers license from state of residency and able to provide a copy of the DMV report. Must be able to meet requirements to drive Company vehicles.

• Able to obtain AIMS or NAARSO certification within 2 years of obtaining position.

• Have a thorough operational knowledge of rides maintenance procedures methods repairs and troubleshooting.

• Have proficient knowledge of the English language with excellent verbal and written communication.

• Have excellent interpersonal skills and the ability to present to small groups of people.

• Be able to successfully work in and lead a team.

• Have the ability to collaborate with other functions and departments to complete job duties.

• Have strong interpersonal skills to include team building influence inspiration and negotiation.

• Have strong organizational and time management skills.

• Be proficient in Microsoft Office applications (i.e. Outlook Excel Word).

• Proficient in job related systems such as SAP Park Ware KRONOS and TMM preferred.

• Able to handle multiple tasks in a fast-paced work environment.

• Able to positively interact with guests and co-workers of all ages different ethnic/cultural backgrounds and/or language and individuals with special needs.

• Mathematical skills such as conversions measuring and calculating areas and or volume.

• Able to use hand tools and precision measuring devices.

• Able to problem solve and troubleshoot issues.

• Able to read analyze and interpret manuals reports and documents.

• Occasional travel required.

• Able to lift and/or move up to 50 pounds.

• Able to stand for long periods of time.

• Able to work around moving mechanical parts at heights up to 320 feet and in confined spaces.

• Able to safely operate mechanical equipment such as forklifts small boats electric carts and manlifts.

• Able to work outside in all weather conditions such as wet humid and direct sunlight.

• Able to frequently stand walk sit talk see smell hear climb or balance stoop kneel crouch or crawl.

• Able to use hands to finger handle feel and reach push or pull with hands and arms.

• Able to work 5 days varying shifts/hours based on business need to include early morning late evening weekends and holidays.

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical Dental and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION SEX NATIONAL ORIGIN SEXUAL ORIENTATION PREGNANCY GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.