This position is focused on driving customer retentionincreasing brand advocacy and elevating the overall guest unique experience atLa Colombe dOr Restaurant and Hotel LLC.

Responsibilities:

Guest Engagement: Welcome VIP/loyalty members uponarrival personalize their stay and maintain high visibility in public areasto obtain feedback.

Relationship Management: Build rapport with guestsanticipating their needs to create authentic personalized memories

Issue Resolution: Own guest concerns handling guestopportunities promptly and professionally to ensure satisfaction.

Loyalty Program Advocacy: Promote loyalty to LAColombe dOr Restaurant and Hotel LLC by anticipating guest needs resolutionof opportunities presented and cultivating a personalized relationship with ourguests.

Data Analysis & Reporting: Monitor guest feedback Online reviews) analyze trends and report on key performanceindicators (KPIs) to improve service.

Operational Support: Coordinate with otherdepartments (Sales front office Housekeeping and Engineering) to ensurespecial requests and amenities are delivered.

Skills and Qualifications:

Communication: Excellent verbal and writtencommunication skills for interacting with guests responding to emails andhandling feedback

Customer Service: Strong proactive approach toservice with a passion for exceeding expectations

Conflict Resolution: Ability to remain calm andprofessional while resolving guest issues.

Organization: Detail-oriented capable of managingguest lists and tracking preferences.

Technology Proficiency: Experience with CRM softwareand hotel/property management systems (PMS).

Will assist in Front Office operations as needed.

Perform any other duties assigned by Management

Be actively engaged with our guests and deliver memorableguest experiences

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