Treasury Support Manager I

The Treasury Support Manager I oversees the delivery support and optimization of treasury services for business banking clients and colleagues. This role leads a team responsible for ensuring a superior client experience through proactive servicing operational excellence and risk management. The Manager works closely with business bankers operations and implementation teams to support clients day-to-day treasury needs while advancing efficiency compliance and relationship growth. This role works closely with the Head of Commercial Payments and Treasury Solutions Group to set and achieve the department vision.

Along with the key functions listed below each position will be expected to uphold the value that Washington Federal places on simply being kind when servicing our co-workers and WaFd clients.

KEY FUNCTIONS:

This position assists and provides support for the department as follows:

Leadership & Team Development

• Lead coach and develop a team of Treasury Servicing Specialists I and associated leadership team.
• Promote a culture of collaboration accountability and client service excellence.
• Manage workload distribution set performance goals and support professional growth.
• Serve as a subject matter expert and escalation point for business banking treasury-related issues.

Client Service & Support

• Oversee onboarding documentation and set up of treasury services for new and existing business banking clients
• Ensure timely and accurate resolution of client inquiries and operational issues
• Partner with Business Banking Treasury Relationship Managers Relationship Managers and Treasury Activation Specialists to provide proactive client support and product education
• Monitor client usage and satisfaction to identify service enhancements and retention opportunities

Operational Excellence

• Maintain oversight of daily treasury operations including batch processing fraud mitigation and reconciliation support
• Partner within teams to ensure smooth handoffs between sales implementation and servicing teams
• Ensure visibility and alignment with branch colleagues throughout processes
• Evaluate processes for continuous improvement and automation opportunities
• Ensure adherence to service-level standards and operational controls

Risk Management & Compliance

• Uphold strong internal controls and ensure compliance with bank policies standards and regulatory requirements
• Identify operational risks and develop procedures to mitigate them
• Support the review of client documentation and service agreements to ensure accuracy and completeness
• Maintain high standards for data security confidentiality and fraud prevention

Collaboration & Strategy

• Collaborate with business banking leadership to align treasury support resources with client and banker needs.
• Provide input on product enhancements service delivery improvements and system upgrades.
• Track and analyze support metrics to identify trends and recommend strategic improvements.
• Participate in cross-department initiatives to enhance the end-to-end client experience.

Other duties may be assigned.

Education/Skills/Training:

• Bachelors degree or 4 years of progressive leadership experience in the banking industry.

Experience

• 5 years experience in Treasury Management Commercial Banking or related field.
• 2 years of leadership or supervisory experience.

Skills & Competencies

• Strong understanding of treasury products banking systems and payment processes.
• Excellent organizational and problem-solving skills with a service-oriented mindset.
• Proven leadership and people development abilities.
• Exceptional communication skills and attention to detail.
• Proficiency with CRM and treasury management systems (e.g. Salesforce Fiservs Treasury solutions).
• Strong attention to detail
• Ability to work in cross functional teams to execute a solution
• Excellent relationship building verbal and written communication
• Ability to listen and coach team members
• Strong PC skills ability to learn and teach new technology
• Change Management

Performance Indicators

• Client satisfaction and service response times
• Operational accuracy and compliance adherence
• Successful onboarding and implementation completion rates
• Process improvement outcomes and efficiency gains
• Team engagement and development

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit hire train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race color religion sex sexual orientation gender identity military and/or veteran status or disability in accordance with Executive Order 11246 Section 503 of the Rehabilitation Act of 1973 as amended and the Vietnam Era Veterans Readjustment Assistance Act of 1974 which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986 or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA you are encouraged to contact us at 800.324.9375

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