Infrastructure Engineer

Position Summary:

The Infrastructure Engineer position has responsibility in two key areas of IT Technical Services and Operations: Infrastructure Administration Projects and Monitoring & IT Infrastructure Support and Helpdesk.

• Perform various duties related to IT infrastructure system administration telecommunications and networking. Configure monitor and troubleshoot network connectivity issues as well as protect the environment from external / internal threats. The Infrastructure Engineer role also assists in high level planning and consultative input on architecture hardware software and services for budgeting and purchasing. Other responsibilities also include assisting the Sr. Infrastructure Engineer & Network Telecommunications Manager with installing/configuring new equipment and technologies as well as assisting in retiring equipment that is at or near End of Life or End of Support.
• Provide technical support for Helpdesk employees regarding advance technology platforms such as core and access layer routing/switching wireless telecommunications SD-WAN network access control firewall and VoIP. Work directly with the IT Support Analyst Team to provide training direction for key areas and provide formal/informal technical coaching/mentoring to peers both junior and parallel.

Essential Functions:

• Assists in designing and improving infrastructure projects while monitoring licensing and capacity thresholds. Assist in the execution of projects and changes to support business/IT strategy and assist the Sr. Infrastructure and Network Manager in performing the necessary tasks required to install configure and maintain supported technologies for all infrastructure services and technologies under Primary Duties below.
• Attend regular training and provide training/direction to the IT Support Analysts on areas of knowledge required to perform their daily support activities related to networking and infrastructure. Assist IT Support Analyst with implementing upgrade and replacement strategies to maintain efficient operation and avoid out of support or end of life situations whenever possible.
• Provide troubleshooting and escalation support for IT Support Analysis colleagues and work with technology vendors directly to remedy any issues reported under Primary/Secondary Duties below. Responsible for the daily weekly and monthly activities related to our networking and telecommunications infrastructure and is first escalation contact for our support team in any networking or telecommunications issues they cannot resolve.
• Using network monitoring tools ensure optimum up-time for complete network services and servers for both local and satellite offices; providing redundancy where applicable. Configures appropriate alerts to proactively notify the networking group of any situations that require immediate attention. Protects the network from outside threats (intrusions denial of service attacks viruses etc).
• Performs other duties as assigned.

Job Specific Requirements:

• The capability to be on-call 7 by 24 and work odd hours.
• Travels occasionally 10-25%.
• Strong organizational communication and interpersonal skills.
• Highly developed computer customer service problem-solving and communication skills.
• Demonstrate experience in analyzing and troubleshooting hardware software and network issues.
• Fundamental to Advanced understanding of the following technology:
  
  • Network Security/Routing/Switching
  • SD-WAN
  • Voice/IP Telephony Methodologies
  • Microsoft Windows Server
  • Firewall Methodologies
  • Wireless Methodologies
  • Disaster Recovery Planning and Execution
• Preferred fundamental knowledge of supported software hardware and processes such as:
  
  • Cloud application support
  • Microsoft Windows 10
  • Microsoft Office Suite
  • Microsoft Exchange Server
  • VMware
  • Active Directory Administration
  • End User Computer Hardware (Laptop Desktop Surface Pro)
  • Remote Worker and VPN Support
  • PC Imaging and Deployment
  • Printer Support
  • Endpoint Security and Antivirus
  • Documentation and Knowledge Base Best Practices
  • Vendor Support Management
  • Procurement and Inventory Management
  • PowerShell

Core Competencies:

• Sense of Urgency & Work Ethic
• Creativity and Innovation
• Process Improvement & Best Practices
• Setting Priorities & Time Management
• Problem Solving and Decision-Making
• Planning /Organizing/Project Management

Required Experience:

IC