Student Success Coordinator

Thank you for your interest in employment with our institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.

If you need assistance or have questions regarding the application process please contact:

Human Resources

(775) 445-4237
2201 West College Parkway
Carson City NV 89703

Administrative Faculty Non Tenure Track Benefits Eligible.

Position Overview

The Student Academic Support Coordinator provides leadership coordination and oversight for Western Nevada Colleges Testing Centers and Academic Coaching Program. This role manages daily operations supervises staff and ensures the delivery of secure accessible and student-centered testing addition the Coordinator develops implements and evaluates academic coaching initiatives that support student success and retention. Serving as a central point of contact for students faculty and external partners the position ensures compliance with institutional policies and professional standards while fostering a welcoming and effective learning environment.

Job Duties

Coordination and Supervision of the WNC Testing Centers

• Manages day-to-day operations of the Testing Center including scheduling staffing and maintaining a secure testing environment

• Hires trains schedules and supervises test center staff

• Collaborates with faculty and academic departments to schedule exams ensuring alignment with college policies and procedures

• Monitors and troubleshoots technical issues related to test delivery and computer-based assessments

• Ensures professional and welcoming testing environment to meet the needs of all students

• Implements and enforces test security measures to safeguard the integrity of all testing

• Collaborates with faculty and administration in investigating suspected breaches of testing security

• Remains current with best practices in academic and certification testing

• Draft implement and update policies and standard operating procedures for test administration scheduling accommodations and security

• Liaise with IT to maintain systems integrate new testing platforms and support remote/online proctoring

• Interface with third-party test providers to schedule exams obtain materials maintain certifications and ensure regulatory compliance

• Serve as the primary point of contact for students faculty and external users regarding testing services policies fees and scheduling

• Serve as the HSE Testing Chief Examiner and schedule test dates and proctors while ensuring compliance with testing standards and regulations. Promote testing services through internal and external channels in coordination with the Public Relations Office

• Manage maintain and facilitate/proctor adult education placement and progress testing for community-based or credit-based programming. Train proctors as needed or demand increases

Provide Leadership and Supervision of the WNC Academic Coaching Program

• Oversee day-to-day operations of the Academic Coaching program in coordination with the Academic Support Supervisorboth in-person and onlineand ensure alignment with institutional goals

• Develop and implement policies standard procedures and best practices for effective Coaching support

• Recruit hire train schedule supervise and evaluate tutors (both peer and professional) and support staff

• Provide ongoing professional development and conduct performance reviews.

• Performs outreach to faculty and students to assess academic coaching needs

• Recruits and trains academic coaches

• Verifies academic coaches reporting of activities and timesheets

• Develops academic coaching materials

• Develops academic coaching workshops

• Makes presentations to classes and faculty groups

• May update academic coaching website information and content

• Participates in the development of department/division projects initiatives and operations

• Proactively identifies challenges barriers and areas of opportunity in the department; creates and implements solutions

• Coordinates implements and schedules revenue-based adult education programming including maintaining online platforms with academic coaching options

• Manage self-supporting budget and ensure operating costs are covered with generated revenue

• Utilize the established ROI model for pricing programming and sustain a 5-6% annual profit margin on this type of programming

Provide Budget Management and Programs Reporting

• Manage annual and multi-year operating budgets including fee and revenue-generating accounts. Assist the department director in establishing budgets and priorities to support institutional objectives. Utilize institutional forms to complete budget plans

• Oversee revenue-generating initiatives including adult education programming. Ensure revenue targets are met and provide recommendations on how to reinvest to enhance program capacity and innovation strategically

• Monitor all expenditures to ensure appropriate use of funds and adherence to budgetary limits

• Prepare and present comprehensive budget reports and performance summaries to internal leadership

• Assist with evaluating and identifying cost-saving opportunities and process improvements

• Programs Reporting - Captures academic coaching data maintains current spreadsheets and regularly reports on academic coaching program performance

• Maintain systematic processes for gathering quantitative and qualitative data across all programs including enrollment trends completion rates student outcomes and budget utilization. Ensure data integrity and accuracy

• Conduct in-depth analysis of program data to assess effectiveness identify trends and evaluate progress toward established performance indicators and strategic goals. Translate findings into actionable insights to support continuous program improvement

• Develop compile and submit detailed quarterly and final narrative reports summarizing program performance outcomes and fiscal impact. Highlight program achievements challenges and data-driven recommendations for ongoing development and sustainability. Ensure timely and accurate submission of all required reports to internal leadership

Other duties as assigned of the same level of complexity and responsibility

Hiring Supervisor - If you have questions about this role or would like to check on the status of an application please contact the hiring supervisor/department:

• Ron Belbin Director Learning & Innovation

Minimum Qualifications

• Bachelors degree and two years of related professional experience.

• An equivalent combination of education and experience may be substituted for the Bachelors degree (i.e. AA3 or 4 yrs related professional experience).

Preferred Qualifications

• Knowledge of testing accommodations and understanding of accessibility considerations

• Experience supervising part-time staff

• Experience applying learning techniques and strategies applicable to students in the first 2 years of college

• Experience with learning management systems particularly Canvas

Minimum Starting Salary Information:

This position is at a salary grade B. The minimum of the placement range is $66102.55. The selected candidate will be placed at or above the minimum based on education and experience. WNCs placement range falls within the NSHE salary schedule: NSHE ADMINISTRATIVE SALARY SCHEDULE

Retirement NSHE Faculty Retirement Plan Alternative (RPA)

All faculty and professional staff working at least half-time equivalent must participate in the NSHE Faculty Retirement Plan Alternative (RPA) as a condition of employment. The current contribution rate is 19.25%. Your contribution is matched by the College at 19.25%.

Your contributions are made by pre-tax salary reduction and you are 100% vested from your first day. You choose how to invest your own and NSHEs contributions. The plan administrator provides dedicated financial consultants that are available to assist you in your investment deliberations. NSHE provides participants with a three-tiered investment line-up that provides investment options for everyone from the less engaged investor to the investor who prefers to more actively manage their retirement savings. The tiered structure provides a simplified investment selection process allowing you to make your decision based on your investment expertise and comfort level. See Your Retirement Benefits for additional information.

Faculty and staff who have previously participated in the Public Employees Retirement System of Nevada (PERS) may be required to continue participation in PERS.

The Nevada System of Higher Education (NSHE) does not participate in the federal Social Security System but does contribute to the federal Medicare program. This means that while you are employed by NSHE neither you nor NSHE contribute to Social Security and you do not earn a Social Security benefit.

Perks of Working at WNC

• Beautiful campus located along numerous biking and walking trails

• Voluntary supplemental retirement plans both pre-tax and Roth options available (403b 457b plans)

• Employer paidLong Term Disability (LTD) Program

• Health insurance options including dental and vision -Health Insurance

• Generous annual leave (A contract) sick leave (A & B contract) 12 paid holidays -Faculty Benefits

• The WNC Fitness Center offers Faculty and Staff membershipWNC Fitness Center

• ComPsych ourEmployee Assistance Programoffers resources and assistance to Faculty and Staff

• Discounted WNC Staff rates for ourChild Development Centerwhich has received Four Star Recognition from the Nevada Silver Star Quality Rating and Improvement System

• Voluntary benefits including accident disability legal services and more Voluntary Benefits

• An administrative faculty senate represents full-time administrative faculty

• Free parking and plenty of it!

• No State income tax!

Education Benefits for Faculty Employees and Family Members

WNC is proud to provide a reduced-rate tuition benefit to faculty and their qualified dependents. Faculty can take up to six credits per semester at a reduced rate. Qualified dependents of faculty can take unlimited credits per semester. More information can be found in the Board of Regents Handbook.

• Resume

• 3 Professional References

This posting is open until filled
Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made.

TITLE IX STATEMENT

WNC is committed to providing a place of work and learning free of discrimination on the basis of a persons age (40 or older) disability whether actual or perceived by others (including service-connected disabilities) sex (including pregnancy or related conditions) military status or military obligations sexual orientation gender identity or expression genetic information national origin race (including hair texture and protective hairstyles such as natural hairstyles afros bantu knots curls braids locks and twists) color or religion.

WNC does not discriminate on the basis of sex in any education program or activity that it operates. The colleges commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment.

Inquiries concerning the application of these provisions and/or questions as to how to file a complaint of unlawful discrimination may be referred to WNCs Civil Rights Specialist & Title IX Coordinator:

Victor Navarro at or

Western Nevada College

2201 West College Parkway

Bristlecone Building Room 154

Carson City NV 89703

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty members first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

As part of the hiring process applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving evidence of a valid drivers license will be required at the time of hire and as a condition of continued employment.

All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).

Schedules are subject to change based on organizational needs.

Western Nevada College does not sponsor Visas. All applicants must be eligible to work in the United States without sponsorship at the time of hire and as a condition of continued employment.