Customer Account Supervisor

Our Safety Culture:The safety and health of our employees is this companys most important businessconsideration. Lakeside Book will provide a safe and secure working environment tosupport our goal of zero accidents and Book commits to being good stewards of the environment by conducting environmentally responsible business practices while continuing to be good neighborsand partners in the communities in which we live and Rate:$62000Location: 1145 S. Conwell Ave Willard OH 44890Work Hours: 1st Shift but it may vary depending on business needsLakeside Book Company Willard is seeking a Customer Account Supervisor to lead and coordinate our frontline team in delivering exceptional service support and repair of company products. You will drive daily operations foster strong partnerships with key customers and partner with Sales Production (press bindery finishing) Logistics and Quality to ensure accurate promises timely resolutions and continuous improvement in customer experience. If youre a proactive data-driven leader who thrives in a fast-paced manufacturing environment and youre passionate about coaching people and solving problems this role is for Youll DoLead daily customer service operations to ensure timely accurate support service and staffing and workflows across order processing customer relations sales support warranties returns and customer inquiries and resolve complex issues related to production shipping and key customer relationships including pricing exceptions and discrepancy proactively with customers and internal teams to align expectations and drive and develop team members while fostering a collaborative customer-focused performance metrics analyze trends and lead process improvements to enhance service and You Bring:Education: Bachelors degree in business or related field or equivalent experience in a customer service sales or marketing role within the printing industry (preferably with exposure to printing and/or binding workflows).Experience: 3 years of demonstrated leadership; prior supervisory experience in a manufacturing environment is a plus ideally with print production or bindery : Flexible proactive self-starter; excellent communication and interpersonal skills; ability to influence across levels and lead through focus with proven ability to build relationships across customers production teams (press bindery finishing) and cross-functional and problem-solving capabilities; data-driven decision-making and continuous improvement for self and team; commitment to an inclusive work Qualifications:Experience with warranty processing returns/exchanges and pricing for non-standard with ERP/CRM systems production scheduling tools and basic reporting in a print manufacturing to color management job costing or print job tracking technologies is a we offer you:Paid time offMedical dental and vision benefits401k with company matchCareer growth opportunitiesEmployee Assistance ProgramEmployee appreciation & recognition programsDiverse & inclusive work groupAbout Us:Lakeside Book Company loves books! To us every book matters. Every word. Every page. Every hand that helped build it. Our history has shown that we are leaders and innovators. We have a team-winning culture where all of our people have a voice. While we are old in years we are new at heart. Come join our mission to keep the world Book Company is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. Lakeside Book Company is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. If reasonable accommodation is needed to participate in the job application or interview process or perform essential job functions please contact