IT Service Delivery Manager

The opportunity

Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo TN and Crystal Springs MS factories. This role sits at the intersection of technology manufacturing and peoplewhere your expertise turns IT services into real business value. Youll be the trusted IT partner for site leadership shaping how digital solutions enable safe efficient and connected factory operations.

In this highly visible role youll guide endtoend IT service delivery onsite ensuring infrastructure applications and cybersecurity capabilities are reliable secure and aligned with business goals. Youll collaborate closely with business unit leaders application owners vendors and global IT teams to anticipate demand resolve challenges and continuously improve service performance.

Youll also have the opportunity to lead and develop local IT professionals manage vendors and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events your impact will be tangible and meaningful.

This is a fulltime onsite role based at the factory youre assigned to offering the chance to see the immediate results of your work and build strong lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

How youll make an impact

• Lead IT service delivery for assigned factory sites

• Serve as the primary IT escalation point for the business

• Ensure effective ticket management triage and resolution

• Deliver and support onsite IT infrastructure and applications

• Oversee local IT governance security and cybersecurity response

• Manage IT demand intake and prioritize business requirements

• Lead IT build and improvement projects at site level

• Coordinate IT vendors and global delivery teams

• Plan and control site IT budget and costs

• Enable secure machine and network connectivity

Your background

• Bachelors degree in Computer Science Engineering or equivalent experience

• 5 years of experience in Information Technology

• 2 years in an IT leadership or management role

• Experience supporting manufacturing or industrial environments

• Project management experience for complex initiatives

• Strong communication skills in English; additional local language skills valued

Tools

• MS Office products including Excel Word SharePoint Teams and Outlook

• ServiceNow (SNOW) Enterprise IT Management Platform

• Microsoft DevOps and Microsoft Azure

• SAP S/4HANA

• Information Data & Analytics and Business Intelligence solutions

More about us

• Be part of Hitachi Energy a global leader accelerating the energy transition

• Grow your career through international collaboration and development programs

• Work in a purposedriven organization committed to innovation and sustainability

What We Offer

• Comprehensive Health Coverage Medical dental vision and prescription plans

• Retirement Savings 401(k) with company match and additional contributions

• Paid Time Off Flexible PTO paid holidays

• Professional Growth Tuition reimbursement and continuous learning programs

• Family Support Parental leave adoption assistance and fertility benefits