Service Delivery Excellence Analyst

A Day In The Life:

The Service Delivery Excellence Analyst is a pivotal role responsible for driving significant efficiency enhancements and process standardization within the companys Business Services function. This role acts as a key bridge between onshore stakeholders and offshore shared service partners focusing on identifying documenting and automating workloads. Leveraging expertise in automation tools understanding of key control environment and best operational practices. This individual will lead the strategic transfer of processes to back-office teams and the successful achievement of substantial efficiency gains. This role is crucial for fostering a culture of continuous improvement and leveraging technology to transform business operations.

What Youll Be Doing:

• Process Analysis & Stakeholder Collaboration:
• Become the local point of contact for the business and lead comprehensive reviews with internal stakeholders to thoroughly analyze record and document existing workflows and associated workloads.
• Identify process inefficiencies bottlenecks and opportunities for standardization optimization and automation across the end-to-end lifecycle.
• Develop detailed process maps standard operating procedures (SOPs) and documentation for identified areas of improvement and transfer.
• Automation & Solution Design:
• Design develop and implement automation solutions utilizing a range of tools including macros VBA and specialized automation software (e.g. Robotic Process Automation - RPA).
• Collaborate with IT and other relevant teams to integrate automation solutions and ensure scalability and sustainability.
• Offshore Workload Transition & Management:
• Assist with the strategic transfer of identified workloads from onshore teams to offshore back-office shared service (BBS) partners.
• Act as the primary point of contact for complex issues and escalations from offshore teams providing guidance and ensuring adherence to standardized processes.
• Post-transfer work collaboratively with offshore BBS parties to further standardize streamline and automate processes within their operations.
• Efficiency Measurement & Performance Management:
• Establish clear metrics and tracking mechanisms to monitor the progress and impact of process automation and workload transfers.
• Prepare and present regular performance reports dashboards and business cases to senior management highlighting achieved efficiencies cost savings and project statuses.
• Perform ongoing monitoring and improvement of automated processes.
• Continuous Improvement & Innovation:
• Champion a mindset of continuous improvement and innovation across business functions.
• Facilitate workshops and brainstorming sessions to uncover new opportunities for process enhancement automation and new areas of the business where BBS can be expanded
• Lead special projects aimed at optimizing operational models and technology utilization.

Skill/Experience Requirements:

• Bachelors degree in Accounting Finance Business Administration Information Systems or a related field.
• Minimum of 3-5 years of progressive experience in Procure-to-Pay (P2P) operations (or similar service delivery functions) with at least 2 years focused on process improvement optimization or automation initiatives.
• Demonstrated hands-on experience in designing developing and implementing automation solutions using VBA macros and/or Robotic Process Automation (RPA) software (e.g. Automation Anywhere Microsoft Co-Pilot).
• Solid understanding of end-to-end P2P processes including invoice processing payments reconciliations and vendor management.
• Proven experience working with collaborating with or managing offshore teams/shared service centers including successful knowledge transfer initiatives.
• Exceptional analytical and problem-solving skills with a keen ability to identify root causes and develop effective solutions.
• Strong project management skills capable of leading initiatives managing timelines and driving cross-functional collaboration.
• Excellent communication (written and verbal) and interpersonal skills with the ability to influence stakeholders at all levels.
• Advanced proficiency in Microsoft Excel (including complex formulas pivot tables and data modeling).
• Experience with Enterprise Management Systems (e.g. SAP FICO GTM) is highly desirable.
• Be able to act independently and make own decisions with minimal supervision required.

Benefits:
Health Benefits Offering choices so you can enroll in medical dental and vision to meet your individual needs
401(k) Investing in your future with an automatic 5% company contribution AND matching up to 4% of your contributions.
Family Support Supporting new and growing families by providing 6 weeks of 100% paid parental leave and fertility coverage.
Tuition Reimbursement Contributing to your education by reimbursing $5000 of tuition expenses annually.
Time Off Providing generous PTO based on professional work experience
0 9 years: 25 days
10 19 years: 30 days
20 years: 35 day

At Bunge (NYSE: BG) our purpose is to connect farmers to consumers to deliver essential food feed and fuel to the world. As a premier agribusiness solutions provider our team of 37000 dedicated employees partner with farmers across the globe to move agricultural commodities from where theyre grown to where theyre neededin faster smarter and more efficient ways. We are a world leader in grain origination storage distribution oilseed processing and refining offering a broad portfolio of plant-based oils fats and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored innovative solutions that address evolving consumer needs. With 200 years of experience and presence in over 50 countries we are committed to strengthening global food security advancing sustainability and helping communities prosper where we operate. Bunge has its registered office in Geneva Switzerland and its corporate headquarters in St. Louis Missouri. Learn more at .

Every day our people exemplify these values which represent Bunge at its core:

We Are One Team Collaborative Respectful Inclusive
We Lead The Way Agile Empowered Innovative
We Do Whats Right Safety Sustainability With Integrity

If this sounds like you join us! We value and invest in people who believe in our purpose and are excited to live it every day people who are #ProudtoBeBunge