HINDS COMMUNITY COLLEGE

Job Descriptions

JOB TITLE:WIN Job Center Receptionist

REPORTS TO: WIN Job Center Business Outreach Manager

DEPARTMENT: Workforce Development

EXEMPT: No

VICE PRESIDENT: Vice President of Workforce Development and Governmental Affairs

GENERAL STATEMENT OF THE FUNCTION

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.

The WIN Job Center Receptionist serves as the first point of contact for customers visiting the center providing essential support and assistance in navigating available services. This role is crucial in triaging customer needs answering inquiries and ensuring a welcoming and efficient experience for all visitors. Additionally the Receptionist will assist customers in utilizing the Career Resource Lab as time permits facilitating access to valuable resources and tools.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in a customer service or receptionist role preferred.

• Excellent communication and interpersonal skills with a friendly and professional demeanor.

• Strong organizational skills with the ability to multitask and prioritize tasks effectively.

• Proficiency in basic computer skills including Microsoft Office applications and internet navigation.

EDUCATION AND/OR EXPERIENCE

High School diploma or equivalency (HSE); and at least one year related experience and/or training; or equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Maintain knowledge of diversity-related issues legislation and best practices.

• Greet and welcome customers as they enter the Career Center providing friendly and professional assistance.

• Triage customer needs and direct them to the appropriate staff or resources within the center.

• Provide information about available services programs and resources offered by the Career Center WIOA training and service programs Hinds Community College programs and other workforce partner opportunities.

• Answer incoming phone calls in a timely and courteous manner addressing inquiries and directing calls to the appropriate staff members.

• Take detailed messages when necessary and ensure prompt follow-up or resolution of customer inquiries.

• Schedule appointments for customers with Career Coaches Customer Engagement Managers Business Development Managers or other workforce partner staff members as requested.

• Maintain an organized appointment calendar and communicate appointment details to relevant staff members.

• Maintain a clean and organized reception area ensuring it is well-stocked with informational materials and resources.

• Order and maintain supplies for office and/or cleaning supplies.

• Inform customers of upcoming job fairs.

• Work collaboratively with job center staff to ensure efficient and effective service delivery.

• Participate in staff meetings and training sessions as required.

• Ensure that informational brochures job listings and other materials are available and up to date.

• Maintain a clean and organized reception area.

• Check and respond to email inquiries and provide information or direct to relevant personnel.

• Manage visitor sign-in processes including collecting necessary information and issuing visitor badges.

• Handle incoming and outgoing mail and packages as needed.

• Complete performance reporting weekly and monthly as required by supervisor.

SUPERVISORY RESPONSIBILITIES:

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hand to finger handle or feel objects tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand walk sit taste and smell. The employee is frequently required to sit.

The employee is occasionally required to stand; walk; and stoop kneel crouch or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate and the employee is occasionally required to perform job responsibilities outdoors and off site.

We promote a culture of inclusion for all employees that respects individual strengths ideas and capabilities. We believe that our differences enable us to make better decisions drive innovation and deliver better results.

Mission

Hinds Community College is committed to moving people and communities forward by helping develop their purpose passion and profession.

Vision

Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.

Values

Hinds Community College aspires to the following IDEALS:

• Integrity
• Diversity
• Excellence
• Accountability
• Leadership
• Stewardship

In compliance with Title VI of the Civil Rights Act of 1964 Title IX Education Amendments of 1972 of the Higher Education Act Section 504 of the Rehabilitation Act of 1973 the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race color national origin religion sex age disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity equity and inclusion for employees and students to collaboratively learn work and serve our communities.

The following have been designated to handle inquiries regarding these policies:

EEOC Compliance: The Office of Human Resources

PO Box 1100 Raymond MS 39154; Phone: or Email: .

Title IX: Vice President Student Services Title IX Coordinator

PO Box 1100 Raymond MS 39154; Phone: or Email: .