Sales Account Manager, Existing Accounts

Protect Revenue. Deepen Partnerships. Drive is on a mission to transform the senior living industry. Our platform powers the complete resident lifecycle from CRM and Marketing to Clinical Care Billing and Operations. We are currently in a phase of strategic are looking for an Account Manager who views retention and expansion as a professional craft not a renewal admin function. You arent just looking for a job; you are looking for a place where methodology strategy and coaching are the foundations of success. You will be responsible for protecting and growing an existing book of business executing a strategic account management motion that prioritizes deep partnership over transactional check you are a builder who thrives in an evolving environment and wants to turn customers into long-term strategic partners we want to talk to is a retention and expansion role focused on maximizing the lifetime value of our existing customer base. You will own your book of business acting with extreme ownership over expansion pipeline and net revenue the Relationship: You are the primary commercial point of contact for your accounts. You set the tone for the partnership connect the right internal resources when needed and ensure the customer feels supported without needing to personally execute every operational and Create Expansion Opportunities: You stay close enough to your accounts to identify growth signals before they become obvious. You connect the dots between platform usage business changes and unmet needs. You bring those conversations forward at the right the Value Case: You move beyond feature adoption. You are skilled at articulating the ROI your customers are realizing and creating urgency around the cost of gaps in their current Mutual Success: You dont wait for renewal conversations to start. You keep customers aligned to outcomes throughout the year using structured touchpoints and shared success plans so that renewals are a conclusion not a the Organization: You understand that your most important stakeholder today may not be the same one who signed the contract. You stay curious about the organizations you serve building relationships at multiple levels to protect and expand your Your Business: You commit to accuracy. You maintain a clean account portfolio and ensure your forecast reflects reality not just : 3 years of account management or post-sale B2B SaaS with SMB and mid-market customers is preferred. Healthcare tech is a plus but not required if you have managed complex multi-stakeholder software DNA: You are fluent in structured account management frameworks. You use health signals and expansion indicators naturally to prioritize your book and stay ahead of both risk and Curiosity: You ask why until you understand the root cause of both customer success and customer friction. You are comfortable challenging a customers current approach to reveal the cost of the status : You are energized by building not just maintaining. You are comfortable operating in an environment where not every process is fully defined and you see that as an opportunity to shape something not a reason to Discipline: You appreciate structure and create it where it doesnt exist. You understand that proactive engagement leads to better retention and faster expansion than reactive Player: You know how to leverage internal resources effectively and you dont need to own every function to deliver a great customer experience. You are coachable crave feedback and actively participate in team development and account AlineA Culture of Development: We believe in enabling our team not just managing them. You will receive consistent coaching resources and support from a leadership team that is invested in your Depth: You arent managing a single point solution. You are stewarding a comprehensive platform spanning Sales and Marketing Dining and Clinical and Finance Teams giving you a genuine expansion motion within every Standards: We are a high-performance culture. We celebrate wins we learn from losses and we treat account management as a includes a base salary with a variable commission bonus opportunity based on performance against established sales and account growth targets.