Software Business Analyst Lead
Share
Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Job Title: Software Business Analyst Lead
Operating Company: Environmental Solutions Group Soft-Pak
Location: Remote
Reports to: Software Business Analyst Supervisor
Department: Support Services
POSITION SUMMARY:
The Software Business Analyst Lead provides comprehensive advance level support to Soft-Pak employees to assist them with their tasks of supporting end users. The SBA Lead is recognized as an SME (Subject Matter Expert) in multiple areas and manages major projects in addition to providing support to employees.
ESSENTIAL JOB FUNCTIONS INCLUDE:
- Provide advance assistance to Soft-Pak employees on the installation and/or use of the Soft-Pak software. Assist in business application to ensure the most efficient use of the software and aid with any questions or issues that arise.
- Use proper departmental procedures for issue control problem resolution reporting and issue escalation in accordance with the Support Services Department procedures.
- Communicate with other Soft-Pak staff on responding expeditiously to the customers questions or problems to maintain the highest level of customer satisfaction.
- Maintain and increase personal knowledge on applicable products and applications via training documentation and personal research.
- Achieve departmental performance objectives and goals for service level and customer satisfaction.
- Participate in annual users meetings and other training sessions when required.
- Lead regular training sessions and various team meetings for both employees and end users; to include scheduling preparing facilitating and providing applicable knowledge documentation.
- Assist in Quality Assurance (Q&A) testing and documentation.
- Provide after-hours emergency support to our customers on a rotating basis.
- Assist with and manage higher level projects or training as requested by customers.
- Assist with projects required to organize and/or maintain Soft-Pak internal processes and procedures.
- Perform daily SBA Supervisor tasks as needed when SBA Supervisor is unavailable.
- Minimal travel is required.
JOB SPECIFICATIONS:
- Minimum 4 years work experience in the solid (or liquid) waste and recycling industry or equivalent experience is required.
- Excellent Customer Service and communication skills.
- Strong analytical skills.
- Must be proficient with Microsoft Excel and IBM Query.
- Soft-Pak software experience or software helpdesk experience is preferred.
- Experience using Crystal Reports or Microsoft Power BI is a plus.
KNOWLEDGE SKILLS AND ABILITIES:
Ethics and Work Standards:Maintainthe highest ethical and work standards while promoting the same attributes in co-workers and others. Ensure that all business activities with both internal and external customers to be performed with a professional demeanor and that all participants be held accountable to this high standard.
Communication: Expressesthoughts clearly both orally and in writing using good grammar. Presents concise well-organized reports in Microsoft Word PowerPoint and Excel. Listens to understand input feedback and concerns. Provides complete information in an open honest and straightforward manner. Responds promptly and positively to questions and requests.
Teamwork andRelationships: Workswith other employees willingly and in a spirit of cooperation and teamwork.Supportscooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help growEnvironmental Solutions Groupbusiness in the UnitedStatesand abroad. Cooperates fully with others to achieve organizational goals. Is tactful courteous and considerate. Embraces a positive outlook. Is respected and trusted byothers.
Continual Improvement and Problem Resolution:Identifiesand communicates suggestions for work improvements. Uses technical and analytical abilities toassureexisting work practices are the most efficient and cost effective possible. Performs root-cause analysis and implementsviable permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs andobjectives. Applies a sense of urgency to resolve problems orcreatesopportunities that will increase productivity and create value. Shares best practices with other employees across the business.
Accountability:Acceptsresponsibility and accessibility for boththe strategicplanning and the successfulimplementation of all projects programs andduties as outlined in this job description.Advisessupervisor of concerns problems and progress of workin a timely manner.
ABOUT ESG:
Environmental SolutionsGroupstands at the forefront of sustainable innovation dedicated to transforming the waste industry with eco-friendly equipment and technology solutions all designed to improve the lives of our customers and their communities.
This Connected Collections ecosystem integrates advanced technology across our brands including Heil refuse collection vehicles Marathon Equipment compaction and recycling equipment 3rd Eye technology solutions Soft-Pak waste hauler softwareCurotto-Can automated carry cans Bayne lifting products and Parts Central OEM parts.
Driven by a mission of Improving Lives our best-in-class teams innovative products and advanced technology work tirelessly to leavea lasting legacyof excellence and environmental stewardship ensuring a greener healthier planet for generations to come.
For more information visit.
The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.
Terex Corporation is an Equal Opportunity Employer and Affirmative ActionEmployerM/F/D/V.
If you are interested in an open position but feel you may not meet all the listed qualifications we still encourage you to apply.
About Terex:
Terex Corporation is a global leader in specialized equipment solutions serving essential sectors such as emergency services waste and recycling utilities and construction. Our diversified portfolio positions us in resilient high-demand markets with strong long-term growth potential.
We design and manufacture advanced specialty vehiclesincluding fire ambulance and recreational vehiclesalongside waste collection vehicles materials processing machinery mobile elevating work platforms and equipment for the electric utility industry. Through our global dealer parts and service network and true value-creating digital solutions we deliver best-in-class lifecycle support helping customers maximize return on investment.
With a strong manufacturing footprint in the United States and operations across Europe India and Asia Pacific Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations invest in innovation leverage our diversified portfolio and deliver consistent profitable growth for our shareholders.
For more information please visit.
Additional Information:
We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting engaging developing and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive supportive non-discriminatory and safe workplace for all team members. To that end we are committed to actively foster a culture where every team member feels valued listened to and appreciated. We are committed to being fair and impartial in our an Equal Opportunity Employer employment decisions are made without regard to race color religion national origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability including disabled veterans you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at.
The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.
Required Experience:
IC
About Company
Global manufacturer of lifting and material processing products and services delivering lifecycle solutions that maximize customer return on investment.
