Payments-Commercial Card-Senior Relationship Manager-Vice President

As a Senior Relationship Manager within Commercial Card you will own and manage a portfolio of Global Corporate Bank clients each with annual commercial card spend exceeding $20MM. You will serve as the primary Commercial Card and Payments Subject Matter Expert (SME) for your clients responsible for driving retention deepening wallet share and accelerating product revenue growth.

In this highly visible clientfacing role you will build trusted consultative relationships with senior client stakeholders while partnering closely with internal banking treasury product sales marketing and service teams. Your success will be measured by client satisfaction revenue growth solution adoption and operational excellence across the Commercial Card product suite.

Job Responsibilities

• Own and grow a portfolio of large complex Commercial Card relationships serving as the primary point of accountability for client success retention and revenue growth.
• Develop and execute strategic expansion plans that drive increased product penetration spend growth and longterm client loyalty.
• Act as a trusted advisor and Commercial Card SME providing thought leadership best practices and insights on industry trends competitive dynamics and payments innovation.
• Lead structured revenuegenerating optimization initiatives identifying opportunities to improve program performance efficiency and client outcomes.
• Deliver a bestinclass client experience including regular valuedriven engagement proactive issue management and strategic biannual or annual account reviews.
• Coordinate crossfunctional partnerships with Banking Treasury Services Product Sales Marketing Operations and Service teams to ensure seamless execution and issue resolution.
• Advocate for client needs internally ensuring timely escalation clear communication and minimal disruption to client operations.
• Drive performance against client scorecards exceeding satisfaction retention and profitability objectives.
• Present confidently to senior and Csuite stakeholders articulating complex solutions and strategic recommendations with clarity and impact.

Required qualifications capabilities and skills

• Bachelors degree and/or 5 years of experience in Payments Treasury Services or Commercial Card.
• Deep product knowledge of payables and Commercial Card solutions with the ability to translate features into business value.
• Proven ability to build own and expand seniorlevel client relationships serving as a trusted advisor.
• Demonstrated track record of delivering exceptional client experiences with measurable business results.
• Experience managing multiple complex clients with competing priorities and tight deadlines.
• Exceptional communication presentation and storytelling skills including experience presenting to executivelevel audiences.
• Strong negotiation and influencing skills with the ability to align client and firm objectives.
• Proven ability to innovate problemsolve and design customized solutions to address client challenges.
• High proficiency in Microsoft Office (Outlook PowerPoint Excel) Salesforce and virtual collaboration tools.
• Strategic collaborative team player who understands how decisions impact downstream processes and outcomes.

Preferred qualifications capabilities and skills

• Working knowledge of accounting and finance principles including client accounting systems and ERP platforms.
• Familiarity with data integrations and file delivery methods such as SFTP APIs and related connectivity models.