Enrollment Management Analyst

The Student Success division at the University of South Florida is comprised of 60 departments providing students with academic support engagement opportunities health & wellness services and enhancement of the educational experience.

The Office of the Registrar (URO) leads a hub of critical services for students faculty and staff including student an academic record keeping a conflict free academic schedule registration graduation data reporting and state and federal compliance to support the Universitys educational programs.

The Enrollment Management Analyst serves as an on-campus resource and is responsible for daily operations and processes concerning Office of the Registrar services at Sarasota-Manatee campus. This position is responsible for institution-wide enrollment certification processing ensuring that they are performed accurately efficiently with outstanding customer service and in accordance with University regulation and policy. Oversees the processing and handling of student records ensuring compliance with the Family Educational Rights and Privacy Act of 1974 (FERPA). Provides input on strategic planning enrollment management emergency preparedness State and Federal compliance core work enhancement performance management student record and data management and statistical analysis presentation reporting and outcome assessment.

Supports the URO business functions and services offered at the Sarasota-Manatee campus and manages the team that releases official transcripts and enrollment certifications for all of the University of South Florida. Processes requests in accordance with university state and federal policies and procedures. Serves as the URO on-campus support for faculty staff and students at Sarasota-Manatee. Shares general information on university policies and procedures through telephone written and in-person inquiries. Ensures issues are appropriately escalated for timely accurate resolution that provides maximum benefit to students when possible.

Ensures the proper setup maintenance and monitoring of tools systems and processes required for the accurate and timely release of transcripts and enrollment certifications through the National Student Clearinghouse (NSC). Identifies and resolves system issues impacting service delivery and collaborates with appropriate URO teams to ensure seamless operations. Produces special requests related to enrollment certification on behalf of the university. Ensures notarized transcripts and other special requests are provided in a timely accurate manner. Responds to routine requests for enrollment information by explaining USFs participation with NSC reviewing instructions published for internal and external requestors and making recommendations to maintain accuracy.

Responsible for ensuring the confidentiality of student data. Performs all work involving confidential and sensitive student information in compliance with FERPA and other applicable federal and state guidelines. Informs individuals working with confidential student information about legal restrictions privileges and ethical considerations regarding its use.

Supports the mission of Student Success Enrollment Planning and Management and the URO with other duties as assigned. Regularly updates URO Leadership on the status of projects highlighting important issues and areas of concern. Serves on institutional committees at the discretion of the University Registrar. Serves as essential personnel for Continuity of Operations Planning to ensure continuation of essential functions during emergencies or disasters.

Minimum Qualifications

• Bachelors degree in a related field
• One (1) year of related experience
• Equivalent combination of education and experience may be considered in accordance with university guidelines
• Degree Equivalency Clause: Four years of direct experience for a bachelors degree.
  Senate Bill 1310- The Florida Senate ( is conditional upon meeting all employment eligibility requirements in the U.S.
  SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
  A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required not to exceed:
  (a) Two years of direct experience for an associate degree;
  (b) Four years of direct experience for a bachelors degree;
  (c) Six years of direct experience for a masters degree;
  (d) Seven years of direct experience for a professional degree; or
  (e) Nine years of direct experience for a doctoral degree
  Related work experience may not substitute for any required licensure certification or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
  Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Preferred Qualifications

• 23 years of progressively responsible experience in a Registrars Office or related higher education environment
• Experience supporting student information system (SIS) upgrades and implementations
• Experience working in a service-oriented fast-paced and dynamic environment