Technical Support Analyst III

JoinCentury A/C Supply proudly part ofRheem a global leader in Heating Ventilation and Air Conditioning (HVAC) innovation!

With over 70 years of trusted serviceCentury A/C Supplyhas built a strong network across the Houston TX area delivering top-quality HVAC products exceptional service and industry-leading training to residential contractors and the multifamily industry.

At Century A/C Supply we continue to operate with asmall-company feelbut with theresources and benefits of a large company -creating opportunities for growth and success for both our team and our customers. As part of the Rheem family were stronger than ever and committed to:

• Listening to Understand
• Contributing Respectfully
• Thinking Creatively
• Acting with Responsibility

Step into an environment where innovation meets opportunity and where you can grow with a company that values both its employees and its customers!

The Technical Support Analyst III is responsible for providing product support for all service parts for designated Division/Product Lines to assure all parts are setup for our customers service needs across all product platforms. This role will work closely with product management engineering and customer service at the business unit and interface with production sales and customers at the business unit.

This position supports ourCentury A/C Supply based inHouston TX.

• Assure all service parts are setup according to the product management & sales strategy per product platform.

• Upload edit and maintain the service parts master database and identify required documentation for each part

• Work with engineering marketing and customer service to create product documentation and other support materials with the vision to design towards customer self-service tools.

• Provide application input to engineering and production with the goal to optimize our service installation process and opportunity. Working cross-functionally to identify the right service part design as individual part assembly or kit options

• Support Product Management and Customer Service with any item data maintenance or corrections

• Support Product Management and engineering for new item setups during the NPD process as new product platforms are created and during product transitions

• Assist Marketing Manager with additional projects as assigned.

• Provide technical assistance regarding all product lines.

• Provides service parts application engineering / technical product support to equipment owners service contractors customers inside and outside sales on an escalation basis supporting the application engineering and customer service teams.

• Other duties as required

• Bachelors Degree in related field

• 5 years of experience in application engineering customer service or engineering functions

• Basic knowledge of industry related systems and the principals involved in their operation.
• Excellent communication skills written and verbal with attention to detail and accuracy
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
• Demonstrated ability to work well with others in a matrix team environment

HOW TO STAND OUT:

• Experience in industry-specific technical product knowledge

As a leader at Rheem how you achieve results is as important as the results you achieve. While LEADING OTHERS you will be expected to demonstrate the following competencies and behaviors:

• Aligning Performance for Success

• Applying Business Knowledge

• Building Talent

• Building Trusting Relationships

• Communicating with Impact

• Customer-Orientation

• Delegating Tasks

• Executing/Leading the Team

• Facilitating Change

• Fostering Relationships/Emotional Intelligence

• Influencing

• Problem Solving & Decision Making

• Supporting Innovation

Equivalent combination of education experience and skills may supplement above minimum job requirements.

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