Customer Service Project Analyst- Livonia, MI

POSITION SUMMARY: The Customer Service Analyst I will play a key role in compiling analyzing and interpreting data to support business needs within Republic Services Environmental Solutions Customer Support group. The incumbent will assist the Customer Support Manager in conducting comprehensive data reviews and developing effective ways to visualize and present data and monitoring profit margins and cost analysis for both internal and external vendors.

• Assists in gathering organizing and preparing data for analysis. Supports in identifying trends and compiling findings into reports contributing to departmental insights under direct supervision and guidance.

• Uses Microsoft Excel PowerPoint and Power BI to aid in supporting customer metrics and reporting. Helps with setting up basic data feeds and preparing automated reports under direct supervision.

• Assists in extracting compiling and organizing data from multiple systems to support the creation of comprehensive reports. Helps ensure data accuracy and organization under close supervision.

• Collaborates with cross-functional teams to assist in supporting ongoing business analysis needs. Participates in meetings and helps maintain project timelines and deliverables working closely with the PMO Business Solutions Managers IT and other teams under guidance and supervision.

• Helps identify business and technical needs during the design development and implementation phases. Supports the team in gathering requirements and ensuring they are addressed under supervision.

• Aids in reviewing customer requests and internal business needs. Helps prioritize tasks to support process improvements and deliver customer value under close supervision and guidance.

• Other non-essential duties as assigned or may be necessary.

QUALIFICATIONS:

• Ability to communicate complex data findings and provide clear summaries of insights.

• Skills in Microsoft Excel PowerPoint and Power BI for data analysis and reporting.

• Ability to work independently with guidance from senior management.

• Ability to identify trends patterns and insights from large datasets.

• Knowledge in effective communication and responding to sensitive inquiries and requests.

• Project management skills including the ability to adapt to changing priorities and meet strict deadlines.

MINIMUM REQUIREMENTS:

• 0 - 2 Years of overall relevant work experience.

This position is a hybrid where you would have the option to work in 1 of 5 locations (below). Hybrid is 4-days per week onsite and 1-day remote. This position will not be eligible to be fully remote.