Global Security Operations Center Manager, Protective Services, Business Assurance Center
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
At Amazon we strive to be the earths best employer. To get there we need exceptionally talented bright and driven people. The Protective Services (PS) Business Assurance Center (BAC) provides accurate actionable information to the right people at the right time to support a safe secure work environment. The BAC is the first point of contact for all safety and security concerns the coordination lead for incident triage and response and the knowledge manager for related data. The team delivers three core service lines: alarm management incident response and customer support. If you would like to help the BAC build a best-in-class organization to keep Amazons people property assets and ideas safe this is your chance to make history by joining our team.
The BAC is looking for talented security managers to lead delivery across all three service lines during their shift. A successful candidate will have a strong track record of managing operational security programs vendor contracts and performance and driving positive service relationships among a diverse group of stakeholders partners and customers. Success in this role will require flexibility bias for action high judgement and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic fast paced environment.
This role will require the selected candidate to ensure global Supervisors priorities are focused on supporting their Operators and their success. The Operations Manager will oversee the service delivery of the global teams they lead thus enabling Supervisors to focus on supporting their people. The Operations Manager will be an escalation point for Supervisors and their direct reports to act on issues or barriers impacting the customer experience. The Operations Manager will be accountable for creating the input actions and representation of team performance in standard meeting routines such as metrics calls with Senior Leadership. They will also be a key leader to identify and participate in process improvement activities.
SHIFT
This a shift- based role within a 24x7 operation; this position works Wednesday - Saturday 1300 - 2300 PT onsite in Seattle WA. You may be required to work evenings holidays weekends and on call.
EXPORT CONTROL REQUIREMENT
Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
Directly manage diverse teams responsible for the remote security monitoring and incident management of Amazon corporate offices around the world.
Oversee the drafting and publication of written products and communications including the editing and quality management of all written products.
Understand and own the controllable elements of service level delivery. Track and manage key performance indicators (KPIs) to ensure consistent performance in line with the BACs core service delivery standards.
Manage competing priorities including concurrent security events by directing and allocating personnel resources and escalating to managers and stakeholders as necessary.
Manage Service Level Agreements (SLAs) to ensure consistent service delivery across multiple functional levels.
Use data and insights to prepare metric reviews and identify areas of opportunity for improvement.
Participate in regular operational reviews and performance reporting. Includes coordinating with the necessary stakeholders ensuring information is relevant accurate easy to consume and conveys improvement opportunities.
Know how to nurture and develop leadership skills.
Confidently facilitate team discussions and communicate business messages.
Maintain a high level of professionalism and approachability.
Ability to travel both domestically and internationally 10%.
A day in the life
As a Corporate GSOC Operations Manager you will own service delivery across a team responsible for the daily operational work within the BAC. You must be able to provide senior-level direction and tactical response to operational issues encountered by their teams. You will obsess over internal and external customers triaging and responding to their security needs and leveraging your verbal and written communication skills.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- Bachelors degree or equivalent
- 5 years of high-volume high-intensity environment such as a security operations center event security call center or crisis management/emergency response center experience
- Experience in Incident Management Threat Management Corporate Investigations Law Enforcement Security Operations Crisis Management or a related field that involves conducting threat assessments workplace investigations and/or incident response
- Writing skills to include drafting editing and publishing written products such as incident reports messaging products and security alerts.
- Experience managing contract security and physical security operation programs such as Access Control/Intrusion Detection and CCTV Surveillance systems
- Experience analyzing data and creating reports for leadership
- Experience using data analysis to drive business decisions
- Experience producing executive-level written materials and presenting to executive audiences
- Experience working in fast paced environments and managing workload even during times of stress or escalated activity
- Advanced education/certification in the fields of emergency management security management project management business continuity Lean Six Sigma or related disciplines.
- Track record of earning trust across security and non-security business lines
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The BAC is looking for talented security managers to lead delivery across all three service lines during their shift. A successful candidate will have a strong track record of managing operational security programs vendor contracts and performance and driving positive service relationships among a diverse group of stakeholders partners and customers. Success in this role will require flexibility bias for action high judgement and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic fast paced environment.
This role will require the selected candidate to ensure global Supervisors priorities are focused on supporting their Operators and their success. The Operations Manager will oversee the service delivery of the global teams they lead thus enabling Supervisors to focus on supporting their people. The Operations Manager will be an escalation point for Supervisors and their direct reports to act on issues or barriers impacting the customer experience. The Operations Manager will be accountable for creating the input actions and representation of team performance in standard meeting routines such as metrics calls with Senior Leadership. They will also be a key leader to identify and participate in process improvement activities.
SHIFT
This a shift- based role within a 24x7 operation; this position works Wednesday - Saturday 1300 - 2300 PT onsite in Seattle WA. You may be required to work evenings holidays weekends and on call.
EXPORT CONTROL REQUIREMENT
Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
Directly manage diverse teams responsible for the remote security monitoring and incident management of Amazon corporate offices around the world.
Oversee the drafting and publication of written products and communications including the editing and quality management of all written products.
Understand and own the controllable elements of service level delivery. Track and manage key performance indicators (KPIs) to ensure consistent performance in line with the BACs core service delivery standards.
Manage competing priorities including concurrent security events by directing and allocating personnel resources and escalating to managers and stakeholders as necessary.
Manage Service Level Agreements (SLAs) to ensure consistent service delivery across multiple functional levels.
Use data and insights to prepare metric reviews and identify areas of opportunity for improvement.
Participate in regular operational reviews and performance reporting. Includes coordinating with the necessary stakeholders ensuring information is relevant accurate easy to consume and conveys improvement opportunities.
Know how to nurture and develop leadership skills.
Confidently facilitate team discussions and communicate business messages.
Maintain a high level of professionalism and approachability.
Ability to travel both domestically and internationally 10%.
A day in the life
As a Corporate GSOC Operations Manager you will own service delivery across a team responsible for the daily operational work within the BAC. You must be able to provide senior-level direction and tactical response to operational issues encountered by their teams. You will obsess over internal and external customers triaging and responding to their security needs and leveraging your verbal and written communication skills.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- Bachelors degree or equivalent
- 5 years of high-volume high-intensity environment such as a security operations center event security call center or crisis management/emergency response center experience
- Experience in Incident Management Threat Management Corporate Investigations Law Enforcement Security Operations Crisis Management or a related field that involves conducting threat assessments workplace investigations and/or incident response
- Writing skills to include drafting editing and publishing written products such as incident reports messaging products and security alerts.
- Experience managing contract security and physical security operation programs such as Access Control/Intrusion Detection and CCTV Surveillance systems
- Experience analyzing data and creating reports for leadership
- Experience using data analysis to drive business decisions
- Experience producing executive-level written materials and presenting to executive audiences
- Experience working in fast paced environments and managing workload even during times of stress or escalated activity
- Advanced education/certification in the fields of emergency management security management project management business continuity Lean Six Sigma or related disciplines.
- Track record of earning trust across security and non-security business lines
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 80200.00 - 130100.00 USD annually
Required Experience:
Manager
About Company
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