Director of Housekeeping and Laundry Services Hilton Americas-Houston

EOE/AA/Disabled/Veterans

After an incredible 22-year tenure the current Director of Housekeeping & Laundry is retiringcreating a truly unique opportunity to step into a legacy role at the iconic Hilton Americas Houston

Connected directly to the George R. Brown Convention Center and located in the heart of downtown this 1200 room 24-story hotel is the largest convention hotel in Houston. Purpose-built for citywide events the property features over 90000 square feet of meeting space and plays a critical role in the citys group and convention business.

This is not just another openingthis is your chance to lead and evolve a well-established high-performing operation at scale.

Were looking for a dynamic strategic leader to take the reins of a large-scale Housekeeping & Laundry operation overseeing a significant team and driving excellence across all aspects of cleanliness service and guest experience.

What will I be doing

As a Director of Housekeeping you would be responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Ensure and maintain cleanliness service and product quality standards of guest rooms public spaces restrooms offices and banquet/meeting/conference rooms in accordance with federal local and company health sanitation and safety standards
• Lead direct and administer all Housekeeping operations to include but not limited to of systems use and management budgeting and forecasting inventory control department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
• Recruit interview and train team members
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal state local and company regulations
• Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• Career growth and development
• Recognition and rewards programs