People Operations Process Design Manager

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Who we are:

The Role

People Operations at SoFi supports a growing multi-region workforce across the U.S. and international markets. As we expand into new geographies and continue to mature as a public company our systems processes and service model need to scale with us without adding unnecessary complexity.

Were moving from a largely transaction-driven support model to a more standardized systems-enabled operating model. That means clearer ownership smarter automation stronger controls and processes that actually make sense for the teams using them. We are hiring a Staff People Operations Process Design to help lead this evolution.

This role reports to the Director of People Operations and operates horizontally across the People Operations function partnering with our PBPs COEs and People Systems teams to design processes and workflows that are clear scalable and sustainable over time.

You will be a strong fit for this role if you are someone who thinks in systems sees patterns across fragmented workflows and has experience building or redesigning processes in complex multi-region environments.

What Youll Do:

Process & Operating Model Design

• Design and maintain end-to-end People Operations processes (hire to retire and core lifecycle events)
• Define global standards while accounting for regional requirements
• Clarify handoffs between COEs PBPs and People Ops to eliminate ambiguity
• Separate design from execution while maintaining strong feedback loops from service delivery

Governance Prioritization & Controls

• Establish and govern the intake and prioritization model for People Ops system and process changes
• Design and maintain process controls to ensure audit readiness and regulatory compliance; lead remediation when gaps are identified
• Maintain alignment between approved service offerings and system/process configuration

Systems & Workflow Enablement

• Own the People Operations systems enhancement roadmap (Workday ServiceNow integrations)
• Translate service requirements into system configurations workflow logic and standardized global process flows
• Identify manual steps workflow friction and automation opportunities; implement system or process improvements to reduce risk and transactional work
• Drive self-service and AI-enabled solutions to reduce case volume

Change & Adoption

• Partner with COEs PBPs and regional People Ops Managers to operationalize changes through SOPs documentation standards and knowledge enablement
• Ensure changes are implemented consistently and sustainably across regions

What Youll Need:

• 12 years of experience in People Operations HR Systems HR Service Delivery or similar roles
• Direct experience designing global HR processes at scale
• Strong understanding of Workday business process framework and ServiceNow HRSD workflow design
• Experience supporting audit compliance or control environments (SOX exposure preferred)
• Demonstrated ability to simplify complex multi-region operations
• Strong written and structural thinking skills
• Comfortable making decisions and driving alignment across senior stakeholders