Onboarding Manager

The HR Onboarding Program Manager will lead the design implementation and continuous improvement of onboarding programs at Black Box with a focus on technical field-based and data center professionals. The role ensures onboarding new hires supporting data center infrastructure network operations and field service delivery are effectively integrated equipped with required tools safety training and operational knowledge.

This position partners closely with Talent Acquisition Operations Data Center leadership Field Services IT and HR teams to deliver a consistent onboarding experience across corporate offices client sites and data center environments.

Position Details:

• Exempt Salaried position based upon experience & skill level
• Contract with possible contract extension or hire
• Standard work hours: Mon-Fri 8:00am- 5:00pm
• Location: HQ office - Plano TX

• Design and manage end-to-end onboarding programs for corporate technical and field-based employees.
• Develop role-based onboarding tracks for data center technicians network engineers field service technicians and infrastructure deployment teams.
• Ensure onboarding aligns with company service delivery standards safety requirements and operational procedures.
• Coordinate onboarding requirements including:

  • Site access and security credentials

  • Safety and compliance training

  • Data center protocols

  • Customer-specific onboarding requirements

• Ensure employees are deployment-ready and compliant before site assignments.
• Coordinate onboarding activities across HR IT Operations Security and Facilities.
• Manage equipment provisioning system access and onboarding workflows within HRIS or onboarding platforms.
• Partner with hiring managers and operational leaders to ensure onboarding aligns with team and business needs.

• Bachelors degree in Human Resources Business Administration Communications or a related field.
• 5-8 years of experience in onboarding HR coordination customer success or related roles.
• Strong organizational and project management skills.
• Excellent interpersonal and communication abilities.
• Experience with Oracle or related HRIS/ onboarding platforms.
• Ability to manage multiple onboarding processes simultaneously.
• Problem-solving mindset with attention to detail.

• Experience in IT services infrastructure or technology environments.
• Knowledge of HR compliance and employee lifecycle processes.
• Familiarity with collaboration tools such as Microsoft Teams Workday or Salesforce.
• Strong presentation and training facilitation skills.

• Communication & Relationship Building
• Organization & Time Management
• Employee Experience Focus
• Process Improvement
• Cross-Functional Collaboration

This job description is designed to cover or contain a comprehensive listing of activities duties and responsibilities that are required of the employee; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason.

About Us:
Black Box Network Services is a leading technology solutions provider dedicated to helping customers design deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3000 team members.

Whats in it for You at Black Box Network Services
Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth we are the place for you!

Black Box does not discriminate against individuals on the basis of race color marital status sex sexual orientation religion national origin age disability veteran status genetic information or any other protected status and endorses those policies and practices which seek to recruit hire train and promote the most qualified persons into available jobs.

Visit to learn more.