GSOC Operator

Who We Are Looking ForGSOC Operator must be detail oriented have a strong aptitude in communication and analytical thinking when responding to events as well as having a team first mentality. Daily responsibilities will focus on the monitoring of global events camera and alarm monitoring internal and external communications and responding to alerts from a variety of security systems and tools. What You Will Work OnProactively monitor multiple screens displaying various security systems including access control video management and intrusion detection platforms. Acknowledge assess and prioritize all daily security alerts and intrusion detection alarms in a timely manner. Administer and troubleshoot security systems ensuring they are functioning correctly and reporting any issues to the appropriate personnel. Dispatch security officers and other relevant personnel in response to alarms or security events adhering to established performance criteria and protocols. Accurately log all security events actions taken and outcomes in the incident management system. Answer inbound calls from employees and security personnel providing professional helpful and customer-service-focused responses. Triage all incoming service and support calls redirecting them to the appropriate team or individual as You Will BringHigh School Diploma or equivalent required; an associate or bachelors degree in a related field is a plus. Prior experience in a security dispatch or customer service role is preferred but not required. Strong ability to multitask and maintain focus in a fast-paced high-pressure environment. Excellent verbal and written communication skills. Proficiency in basic computer applications and the ability to quickly learn new software and security platforms. A strong sense of responsibility and a proactive problem-solving mindset. Must be able to work flexible hours including nights weekends and holidays as part of a 24/7 operation. Must be able to pass a background check.