Senior Manager, Applied AI Solutions and Enablement

Team background:The North America Executive Office & Initiatives team advances the regional strategic agenda through operational excellence innovation and client-centric execution.  

We are hiring a select number of roles to embed directly into North America business teams (beginning with sales and our Executive Office team) to serve as a hands-on applied AI solutioning leads and builders. The role will be the lead for the pod. 

Job Description:The Senior Manager Applied AI Solutions and Enablement is a hands-on builder and applied AI delivery lead responsible for identifying AI and automation-ready workflows rapidly developing internal AI-powered tools and agents and shepherding delivery of high-impact solutions through a small pod of applied AI analysts. Beyond managing the pod of analysts a core responsibility of this role is driving internal transformation by rolling out AI tools training teams and embedding new GenAIfirst ways of working. Success in this role is defined by the quality relevance and adoption of the solutions delivered as well as by the ability to guide technical builders and ensure teams effectively use the AI tools and workflows produced. This role combines deep technical fluency with strong coaching instincts operating as the go-to resource for applied AI within embedded team in North America. 

Key Responsibilities: 

• Identify and replace manual or inefficient workflows by designing and building internal AI-powered tools agents and automations that integrate with Visas systems and ways of working.  

• Own and guide applied AI pod in the upfront scoping and structuring of GenAIenabled tools and processes working with embedded teams to define problem statements success metrics and solution approaches before guiding delivery through the applied AI pod. 

• Serve as the embedded applied AI expert for the assigned team acting as the primary builder advisor and problem-solver for AI-enabled workflow transformation.  

• Enable and scale adoption of delivered AI solutions through targeted pairing hands-on support and clear how-to guides that allow teams to effectively use adapt and extend the tools and workflows produced. 

• Templatize and document AI solutions to ensure reuse consistency and scalability across use cases and team members.  

• Lead training onboarding and ongoing enablement within analyst(s) assigned teams to ensure tools are adopted trusted and integrated into daily workflows. 

• Drive measurable adoption and capability lift tracking success through usage reuse of tools/templates and the number of new internal builders enabled. 

• Provide handson technical guidance and direction to a small pod of applied AI analysts setting priorities reviewing approaches and shepherding work from concept through delivery to ensure highquality reusable AI solutions. 

Please include (1) a clear summary (no more than one paragraph) of why you are interested in doing this work at Visa and (2) at least 2 examples of shipped GenAI/LLM solutions with tangible artifacts (code demo or written walkthrough). Resumes without these two items will NOT be considered thank you.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelors Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelors Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
• Demonstrated hands-on experience building AI-powered tools agents or automations with fluency in coding and modern AI development workflows.  
• Strong working knowledge of enterprise AI platforms foundation models and agent orchestration frameworks including Microsoft AI solutions (e.g. Microsoft 365 Copilot Copilot Studio) leading model ecosystems (e.g. Claude Grok OpenAI Gemini) and agentic tooling/platforms (e.g. Claude Cowork OpenClaw). 
• Working fluency in commonly used programming and scripting languages for AIdriven tooling and automation (e.g. Python JavaScript/TypeScript SQL) with comfort guiding reviewing and iterating on AIgenerated code. 
• Proven ability to translate ambiguous business problems into practical AI-enabled solutions that improve productivity and execution.  
• Experience or aptitude for coaching and guiding technical builders (e.g. applied AI analysts) through solution design code review and delivery with a clear orientation toward reusable high-quality outcomes. 
• Digitally native mindset with curiosity speed and comfort operating in evolving AI toolsets and environments.  
• Ability to work autonomously within an embedded team building trust with stakeholders and balancing rapid delivery with scalable design.  
• Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences. 

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 169100.00 to 270800.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time