Head of Account Management, NorthAm Wise Platform

Were looking for an exceptional Head of Account Management to join our fast-growing Wise Platform team in North America. This is a unique opportunity to shape the future of account management at Wise grow and scale a high-performing team and transform how millions of customers experience international payments through our partnerships with companies like Morgan Stanley Ramp Mercury Melio Gusto Hubstaff and Brex.

This isnt a traditional account management role. Its for someone who thrives on solving challenges scaling operational excellence and unlocking growth opportunities for our partners and customers.

Heres how youll be contributing:

• Lead Grow and Develop the Team: Build and scale a high-performing Account Management function for North America. Define the strategy set clear targets and recruit coach and mentor team members to ensure they develop into impactful account managers.

• Shape the AM Function: Establish proper account management practices behaviors and processes to drive consistency and excellence. This includes creating frameworks for tracking and building KPIs with each partner implementing account plans and driving measurable results.

• Drive Growth and Revenue: Own the P&L for a growing portfolio of partnerships in North America. Partner with your team to identify upsell and cross-sell opportunities resolve commercial and technical blockers and maintain strong relationships with key stakeholders.

• Be a Hands-On Leader: Lead by example by engaging directly with partners and supporting your team in solving complex challenges. Join key meetings guide strategic conversations and roll up your sleeves to ensure the success of critical initiatives.

• Champion Partner Success: Advocate for the needs of our partners internally collaborating across product engineering legal compliance and delivery teams to prioritize features and solutions that drive value for partners customers and Wise.

• Foster a Collaborative Culture: Build a team culture that reflects Wises values focusing on accountability customer-centricity and continuous improvement.

This role will give you the opportunity to:

• Make an Impact - At Wise this isnt just a jobits a revolution. As Head of Account Management for North America youll play a pivotal role in shaping the future of the team establishing a foundation for growth and helping your team unlock their full potential.

• Build and Scale - Youll have the autonomy to build and scale the AM function drive growth with world-class partners and develop processes and behaviors that set the standard for account management excellence.

• Inspire Teams - Lead by example and drive customer-focused growth navigating complexity to deliver results for customers partners and Wise alike.

Qualifications :

• Proven Leadership: 2-5 years of experience scaling and leading high-performing account management teams with a strong focus on mentoring and developing talent. Fintech or payments experience is a plus.

• A Track Record of Growth: Demonstrated success in managing and growing accounts to drive significant revenue increases with expertise in building strong relationships across stakeholders like CEOs compliance technology and innovation teams.

• Operational Excellence: Experience implementing scalable account management practices defining KPIs and establishing processes to ensure consistent and measurable results.

• Hands-On and Collaborative: Youre not afraid to roll up your sleeves and join partner calls listen to feedback and collaborate on solutions. You thrive in a fast-paced environment and inspire others to deliver their best.

• Exceptional Coach and Mentor: A passion for developing others. You have experience guiding and enabling account managers to grow their skills navigate challenges and take ownership of their work.

• Customer-Centric Mindset: You prioritize the needs of customers and partners ensuring their success while balancing the objectives of the business.

• Creative Problem Solver: You find solutions even when things are blocked navigating complexity to deliver results.

Additional Information :

If youre passionate about building teams leading by example and driving customer-focused growth wed love to hear from you.

What we offer:

Find out more about our amazing benefits here.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time