Part Time Food Service Dietetic Intern
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Job Location:
Harrisburg, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.
If you are NOT a current employee or student please click Apply and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
Customer Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives cashiers ticket sales parking attendants guest relations event ushers front desk attendants elevator attendants and food service and production workers; oversees a broad range of customer service-related activities across the University.
Job Duties
- Maintain knowledge of University customer service policies procedures and practices.
- Orient train coach lead and direct customer service representatives and other operational support personnel.
- Open and close operation in accordance with established procedures; plan prioritize and delegate work tasks; address no-shows/call-offs.
- Ensure the necessary resources tools and equipment are available and operational for quality customer service delivery; resolve or report issues to management.
- Investigate and handle complex and escalated customer service issues and complaints in a timely manner; review and track lower-level complaints and resolutions.
- Communicate and enforce dress and appearance standards.
- Identify evaluate and address training and coaching needs; resolve personnel problems and administer disciplinary measures as required; request permission to relieve employees of duties.
- Maintain departmental/unit manuals documentation and records.
- Document any issues arising during shift to include customer complaints and resolutions equipment malfunctions employee call-offs/no-shows and personnel who were terminated or quit.
- Maintain security of personnel records; lock doors desk drawers etc.
- Promote products/services to internal and external customers; communicate with vendors.
- May operate unit/department equipment and computer systems including ticketing and point of sale (POS) systems.
- Assist manager with hiring and onboarding of student team members.
- Assist with orientation sessions.
- Prepare schedules according to business needs.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .
Required Experience:
Intern
About Company
Penn State is a major, public, research-I university serving Pennsylvania and the global community. Learn more about our undergraduate, graduate, and doctoral degree programs.
