Problem Resoltion Coordinator

QA Associate - Lenexa KS Monday to Friday 8:00 to 4:30

Pay range: $20.60 per hour

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

• Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This position is responsible for assisting the Director of Quality Assurance on the overall quality throughout the company paying particular attention to the affiliate offices corporate stores and independent examiners.

• Audit for lab and/or exam errors ensuring all errors are corrected and examiners are educated on any compliance differences. Including Matrix/Relia Quote.
• Track all Case One insurance company errors by the tracers they provide.
• Ensure appropriate entities receive the necessary tools and information needed to complete the examination process according to the requirements set forth by the Home Office.
• Key in issues/concerns into the reporting system.
• Compile mail and report on all postcards.
• Redirect misrouted paperwork.
• Grade and Report on the Examiner Test
• Handle reporting of all needles sent in the kit Handling reporting of all IHPs Tracking grade report on EKGs Key in all Protective/Matrix/Standard/Safeco Issues.
• Responds to the needs and requests of clients and Lab One management and staff in a professional and expedient manner.
• Observes all compliance policies and safety policies and procedures as outlined in the Lab One Safety Manual or safety matters included in other special training.
• Other duties as assigned

Preferred Work Experience:

Six months lab or para-medical experience

Knowledge:

Microsoft Office

Skills:

• Excellent communication skills
• Accurate and detail oriented
• Ability to work in a team environment
• Good organizational skills
• Ability to work under minimal supervision
• Ability to work on numerous projects at the same time

Education

• High School Diploma or Equivalent (Required)