R-Senior Analyst, Operations (Evergreen)

Job Description

Senior Analyst Operations (Trust & Safety Incident Management)

Position Summary

At Walmart our Trust & Safety Operations team plays a critical role in protecting our customers associates drivers and the business. As a Senior Analyst Operations you will support end-to-end incident management for Last Mile Delivery by reviewing complex cases applying policy-based decision-making and ensuring consistent highquality outcomes.

This role operates in a fastpaced highly regulated environment that requires strong judgment analytical thinking and attention to detail. You will help balance customer trust driver accountability and business risk while partnering crossfunctionally to continuously improve operational quality and consistency.

About the Team

The Trust & Safety Operations team supports the integrity of Walmarts Last Mile Delivery platform by managing incidents disputes and enforcement actions at scale. We work closely with Product Policy Legal Compliance Customer Experience and Operations partners to ensure decisions are accurate equitable and aligned to company standards and business objectives.

What Youll Do

Incident Review Investigation & Decisioning

• Review and resolve incidents cases or appeals using established policies procedures and guidelines

• Conduct detailed fact-finding by analyzing case data documentation and stakeholder input

• Apply consistent defensible judgment within defined frameworks to determine appropriate outcomes

• Identify and escalate cases that fall outside standard guidelines or require additional review

Quality Risk & Insights

• Evaluate decision accuracy and adherence to policy and process standards

• Identify trends risks and opportunities for operational or policy improvement

• Support reporting analysis and insights that inform quality consistency and process enhancement

Operational Execution

• Manage assigned caseloads while meeting service level agreements (SLAs) and quality expectations

• Document case findings actions and outcomes clearly and accurately

• Follow established procedures for handling sensitive high-risk or escalated incidents

CrossFunctional Collaboration

• Partner with Product Policy Legal Compliance and Operations teams to support effective case resolution

• Communicate clearly and professionally with internal stakeholders regarding case status and outcomes

• Support implementation of process updates policy changes and workflow improvements

Minimum Qualifications

• 25 years of experience in operations investigations quality assurance compliance or a related field

• Strong analytical and problemsolving skills with the ability to apply policies consistently

• Experience working in highvolume processdriven environments

• Excellent written and verbal communication skills

• High attention to detail with a strong commitment to accuracy and quality

Preferred Qualifications

• Experience in Trust & Safety incident management appeals or dispute resolution environments

• Familiarity with logistics last mile delivery eCommerce or marketplace operations

• Experience with reporting or analytical tools (e.g. Excel SQL BI tools)

• Experience working crossfunctionally with Product Legal or Operations partners

Key Competencies

• Policy Interpretation and Application

• Analytical Thinking and Problem Solving

• Operational Excellence and Execution

• Stakeholder Communication

• Attention to Detail and Accuracy

At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.

You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.

For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility see .


The annual salary range for this position is $60000.00 - $110000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

- Stock

Qualifications :

Minimum Qualifications

• 25 years of experience in operations investigations quality assurance compliance or a related field

• Strong analytical and problemsolving skills with the ability to apply policies consistently

• Experience working in highvolume processdriven environments

• Excellent written and verbal communication skills

• High attention to detail with a strong commitment to accuracy and quality

Preferred Qualifications

• Experience in Trust & Safety incident management appeals or dispute resolution environments

• Familiarity with logistics last mile delivery eCommerce or marketplace operations

• Experience with reporting or analytical tools (e.g. Excel SQL BI tools)

• Experience working crossfunctionally with Product Legal or Operations partners

Key Competencies

• Policy Interpretation and Application

• Analytical Thinking and Problem Solving

• Operational Excellence and Execution

• Stakeholder Communication

• Attention to Detail and Accuracy

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time