IT Manager-Fire

Essential Functions

• Daily responsibilities include:
  • Coordinating staff availability to ensure unit has acceptable coverage from 6am to 6pm each business day.
  • Ensuring physical office settings are sufficient for a productive work environment and ensuring marked fire vehicle is in good working state for response to field locations by team members.
  • Monitoring ticket queue for incidents and requests from Fire users; assigning tickets to staff as needed and handling tickets that are of special nature.
  • Being responsible for inventory management including maintaining databases cataloging their respective identifiers; exercising warranties when needed; and ultimately proper disposal after end of life.
  • Participating in Fire ITs ongoing projects; reviewing contracts SOWs SLAs and other relevant agreement paperwork; handling action items from said projects to ensure timelines are met.
  • Working with OIT Leadership and parallel OIT teams to ensure all OIT city wide measures are met within expectations (example: cybersecurity training).
  • Working with Fire Leadership to ensure all Fire and Fire IT employees are in compliance with Fire/EMS protocols (example: HIPAA compliance).
  • Engaging OIT Leadership and needed OIT teams to complete special tasks or requests.
  • Providing support as needed for Fire/EMS 911 CAD (Computer Aided Dispatch) system; direct support is provided for Mobile Data Terminals for both Fire and EMS; also helping to ensure all related software interfaces correctly as well.
  • Being available for critical outages and items affecting Fire and fire locations; helping coordinate efforts at any hour to ensure major incidents are handled promptly; also providing notification to ITCC on any observed issues that may be widespread.
  • Being involved with Fire IT team systems engineers to ensure server infrastructure is healthy both physically and virtual; ensuring protocols of OIT are followed with standing up new systems and then coordinating implementation utilizing SDLC and knowledge of Fire/EMS scheduling and needed usage.
  • Participating in hiring process for open team positions including application reviews interviews and onboarding processes.
  • Providing annual performance reports to staff citing specific accomplishments and other key performance indicators in addition to attendance and/or behavioral observations.
  • Continually working to understand and adapt to the changing world of technology and how it applies to the needs of our first responders and their safety as a priority; example: evaluating on board fire truck and ambulance needs firsthand. 

Qualifications :

• Completion of a bachelors degree program at an accredited college or university which has included major course work in Computer Science information science systems analysis software engineering or a closely related field. A postgraduate degree is a plus.
• 5 years related information systems experience in a management capacity.
• Experience in a governmental environment a plus.
• Any equivalent combination of education and experience determined to be acceptable by the Office of Innovation & Technology and Human Resources

Competencies Knowledge Skills and Abilities

• • Proficiency in Microsoft 365 (Office) Adobe Active Directory MFA and cybersecurity standards.
  • Experience working with and troubleshooting hardware such as PCs laptops mobile tablets Android devices printers and ethernet cables.
  • Familiarity with networking infrastructure and overall IT Service Management.
  • Must demonstrate strong communication skills time management problem-solving abilities and leadership mentality.
  • Must show willingness to learn adapt and operate within City guidelines when determining strategies and recommendations.

Additional Information :

Salary Range: $80000-$90255

Salary cannot exceed $90255

All applications should include the following: 
    Cover Letter clarifying your interest and qualifications for the role.
    Resume
We wont accept or review incomplete applications.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
   We offer Comprehensive health coverage for employees and their eligible dependents
   Our wellness program offers eligibility into the discounted medical plan
   Employees receive paid vacation sick leave and holidays
   Generous retirement savings options are available
   Pay off your student loans faster - As a qualifying employer City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
   Enjoy a Free Commute on SEPTA - Starting September 1 2023 eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether youre a full-time part-time or provisional employee you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses trains trolleys and regional rails.
   Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses extending not only to City employees but in some cases spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire. No relocation assistance is provided at this time.

Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to
 

Remote Work :

No

Employment Type :

Full-time