Technical Account Manager (all genders)

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor for platform usage integration best practices and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering support and product teams
• Lead technical QBRs integration reviews and roadmap alignment workshops
• Monitor platform health usage and KPIs recommending improvements

Qualifications :

• Bachelors or Masters degree in Computer Science Information Systems Engineering or similar experience
• 5 years in enterprise e-commerce SaaS platforms or digital consulting
• Proven experience in technical customer-facing roles such as TAM Solution Architect or Senior Consultant
• Deep understanding of e-commerce architectures including Storefronts APIs OMS PIM CMS ERP integrations
• Familiarity with headless commerce and MACH principles (Microservices API-first Cloud-native)
• Strong skills in reading architecture diagrams API documentation and working with REST GraphQL and webhooks

Nice To Have

• Experience with platform migrations pre-/post-sales consulting and familiarity with SCAYLE Salesforce Commerce Cloud CommerceTools SAP Commerce Cloud (Hybris) or Shopify Plus 

Additional Information :

Beneftis

• Flexible working times 
• 40% discount on our ABOUT YOU online shop 
• Fresh fruits drinks everywhere 
• Language courses (German & English)
• Free sports courses & reduced price for Wellpass membership 
• Subsidized public transportation ticket 
• Free choice of hardware and operating system (Mac Windows Linux) also for private usage
• Modern office in the city center of Hamburg 
• International working environment and English as company language
• Agile work environment and cross-functional teams 
• Dog-friendly office
• Professional training
• Company pension plan
• Help in relocation and VISA process

(Benefits may vary depending on location)

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally we stand for as a brand: acceptance inclusion and a fairer approach to fashion.

Remote Work :

Yes

Employment Type :

Full-time