Reservations Agent Signia by Hilton La Cantera Resort And Spa, San Antonio

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Be the Voice of LuxuryCraft Unforgettable Stays One Call at a Time.

At Signia by Hilton La Cantera Resort & Spa we dont just book roomswe create first impressions that last a lifetime. As our Reservations Agent youre not just answering phones; youre delivering world-class hospitality with every conversation.

Youll be the friendly voice behind every perfect getaway every spa retreat and every special celebration. Whether its helping guests plan a romantic weekend or assisting with group accommodations youll play a key role in bringing the magic of La Cantera to lifebefore they even arrive.

What Youll Do:

• Serve as the first point of contact for guests making reservations

• Provide personalized recommendations for rooms packages and resort amenities

• Maximize occupancy and revenue through strategic upselling

• Communicate with internal departments to ensure smooth guest experiences

• Be a brand ambassador for luxury hospitality and excellence

What Were Looking For:

• A passion for hospitality and creating memorable guest experiences

• Excellent communication skills (both spoken and written)

• Strong attention to detail and problem-solving abilities

• Prior experience in reservations or customer service preferred

• Knowledge of reservation systems is a plus (but well train the right perso

EOE/AA/Disabled/Veterans