Manager, Global Benefits Service Delivery

Key Responsibilities

Program Delivery & Operations

• Serve as the delivery lead for benefits programs (considerable U.S. focus) that includes health & welfare pension/retirement insurance wellbeing and statutory programs.
• Translate benefits strategy into standardized efficient delivery processes across countries and regions utilizing technical platforms
• Oversee daytoday benefits delivery executed by the twoperson team; provide direction coaching and problemsolving support.
• Ensure timely processing of benefits events such as new hires life events leaves of absence and terminations for populations.

Governance Compliance & Risk Management

• Maintain strong benefits governance and quality controls across the markets.
• Ensure compliance with local laws statutory requirements and global benefits operating standards.
• Partner with Legal Compliance and regional HR to identify and mitigate risks in benefits delivery.

Vendor & Partner Management

• Manage relationships with regional and global benefits vendors brokers and thirdparty administrators.
• Ensure vendors meet SLAs partnering with Procurement resolve escalations and continuously refine service delivery processes.
• Support vendor selection renewal cycles and contract updates.

Technology Tools & Process Improvement

• Act as liaison with the IT Solutions teams to optimize benefit functionality for the regions.
• Identify and drive process improvements automation opportunities and efficiencies across all benefits processes.
• Develop and maintain standardized documentation including operating procedures governance frameworks benefits calendars and training materials.

Stakeholder Communication & Reporting

• Provide regular reporting and program updates to the Benefits CoE & TRLT as required.
• Deliver clear employeefocused communications supporting benefits launches renewals and ongoing education.
• Support annual enrollment processes for countries requiring formal enrollment cycles.

Key Qualifications

Minimum Requirements

• Bachelors degree in Human Resources Business Administration or related field.
• 710 years of experience in benefits administration or service delivery with substantial US or international benefits experience.
• Experience managing people (direct or indirect) preferably in a global or regional HR environment.
• Strong vendor management experience within international markets.
• Excellent analytical problemsolving and processimprovement capabilities.
• Strong communication skills with the ability to partner across multiple geographies and cultures.
• Solid understanding of nonU.S. benefits landscapes statutory requirements and local regulatory frameworks.

Preferred Requirements

• Experience with Workday and HR technology platforms supporting international populations.
• Certifications such as CEBS GBA or international equivalents are a plus.
• Prior experience implementing or supporting global benefits harmonization or processstandardization initiatives.

Skills Needed

• Strong leadership skills with experience guiding small teams.
• Strategic and operational thinking with the ability to streamline processes across diverse regions.
• Excellent project and vendor management skills.
• High attention to detail and commitment to accuracy.
• Strong interpersonal communication and presentation capabilities.
• Cultural awareness and ability to work effectively across time zones and international markets.
• Proficiency in data analysis and reporting.

The rate of pay for this position will depend on the successful candidates work location and qualifications including relevant education work experience skills and competencies.

Rate: $XX - $XX

Non-Bonus Eligible Positions: include language below.

Benefit Overview: This position offers a comprehensive benefits package including medical dental and vision insurance a 401(k) with company match paid time off parental leave.

Bonus Eligible Positions include language below.

Benefit Overview: This position offers a comprehensive benefits package including medical dental and vision insurance a 401(k) with company match paid time off parental leave and potential for performance-based bonuses depending on company and individual performance